Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pittsfield, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
493 reviews
5 stars
213
4 stars
142
3 stars
76
2 stars
20
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are mixed, with some praising friendly staff and quick service, while others report rudeness and incorrect orders.
Food Quality
Food quality is inconsistent, with reports of stale donuts, burnt items, and issues with incorrect orders.
Cleanliness
Multiple reviews highlight cleanliness issues, including dirty bathrooms and overall store cleanliness.
Efficiency
Despite some complaints, many customers note that orders are generally processed quickly, especially in the drive-thru.
Employee Recognition
Several customers commend specific employees for their excellent service, indicating that staff performance can vary significantly.
- BWBarbara Wilson4 days ago5.0Very clean -bathrooms included- Excellent service counter staff- Very polite and a teamwork group- I WILL COME BACK Five*'s
- JOJulia OstellinoNov 10, 20253.0I ordered two drinks through the mobile app. They didn’t have one of the drinks, but had the other. When I got the drink, I noticed it tasted like matcha instead of a Macchiato. She made me a matcha instead of a coffee😭😭😭 I was kinda sad because I was excited for my Macchiato. Also, what if I was someone with a Matcha allergy? The printed label still said “Macchiato” but I did not get it. Lol. It’s fine, but I couldn’t drive back and return it because I was in a rush. Wasted $7 :(
- MSMayra B SmithSep 3, 20253.0My order was quick and ready. When I ordered ahead.
- DVDragon VAug 18, 20254.0Typical Duncan good food but is it me or the machines are always down? Starting to feel they have McDonald's ice machines lol.
- FMfrank maherAug 1, 20255.0Just got a coffee & a donut. Busy place very efficient service level
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Pittsfield, MA?
Dunkin' in Pittsfield, MA is open every day from 4:00 AM to 8:00 PM.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both curbside pickup and delivery services.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices for a fast grab and go experience.
What are some seasonal or new menu items available at Dunkin'?
The holiday menu includes new items like the Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location in Pittsfield has a drive-thru service.
What is the price range at Dunkin' on East St in Pittsfield?
The price range at this Dunkin' location is considered affordable (ONE).
Are there any fast food options nearby Dunkin' in Pittsfield?
Yes, nearby fast food options include Wendy's, Subway, and the fast food establishments located in St Luke's Square shopping center.
Can I visit any parks or recreational areas nearby after my visit to Dunkin'?
Yes, Pittsfield Skate Plaza is a nearby park and skate park where you can enjoy some active recreation after your visit to Dunkin'.
Are there any healthcare facilities close to Dunkin' in Pittsfield?
Yes, nearby healthcare facilities include BHS Urgent Care, Berkshire Health Urgent Care, East Elm Pediatrics, and Dallenbach Helen pediatrician.