Chipotle Mexican Grill

2.4
251 reviews
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Business Details

555 Hubbard Ave, Pittsfield, MA
01201, United States
(413) 449-2677
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Pittsfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
555 Hubbard Ave, Pittsfield, MA
01201, United States

Hours

Reviews

2.4
251 reviews
5 stars
65
4 stars
15
3 stars
21
2 stars
16
1 star
134

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and food prep areas.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Food quality was inconsistent, with complaints about cold, overcooked, or poorly assembled meals, as well as small portion sizes.

Availability Issues

Frequent reports of being out of key ingredients and items, leading to customer frustration.

Management Concerns

Several reviews indicated poor management practices, including inconsistent hours and lack of staff motivation.
  • NW
    Nathaniel Woodward
    Nov 16, 2025
    2.0
    At 11:45 am on a weekday, there were zero customers inside. I could not bring myself to take a chance on a restaurant with such a faithful clientele.
  • CC
    COTTONCANDY
    Nov 11, 2025
    5.0
    The dinning area is always dirty I love the food but I stopped because that’s the first thing you see and that’s not good
  • HC
    Haseeb Cheema
    Nov 4, 2025
    3.0
    Its was a clean place but not customer focused staff. Protein portions are very small. Several soda were out.
  • AJ
    Arnav Jakkam
    Nov 3, 2025
    4.0
    I don’t exactly understand the bad reviews about this place. The kitchen was very clean and it is pretty much the same as any other chipotle. The food was also great again tasted like normal chipotle. Lastly the staff was really friendly and polite. Great experience!
  • TC
    Terri Calloway
    Oct 27, 2025
    1.0
    I just spent $20 for a bowl and I asked for double steak and rice and the young lady was acting like she was scared to put double meat and rice on my bowl. It’s not like they be busy because it’s never no one in there and the food vegans to turn old, so I can’t understand why she was being so skimpy with the serving I was asking for…omg, this town is ridiculous when it comes to food either it’s nasty or they are skimpy with the servings. I can’t what to leave this place. The food is TRASH!!!!!!
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Pittsfield?

Chipotle Mexican Grill is located at 555 Hubbard Ave, Pittsfield, MA 01201.

What are the operating hours for Chipotle Mexican Grill in Pittsfield?

Chipotle Pittsfield is open daily from 10:45 AM to 10:00 PM.