Chipotle Mexican Grill

2.4
255 reviews
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Business Details

555 Hubbard Ave, Pittsfield, MA
01201, United States
(413) 449-2677
https://locations.chipotle.com/ma/pittsfield/555-hubbard-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4010
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About

Mexican Restaurant
Chipotle Pittsfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
555 Hubbard Ave, Pittsfield, MA
01201, United States

Hours

Reviews

2.4
255 reviews
5 stars
65
4 stars
15
3 stars
22
2 stars
16
1 star
137

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and food prep areas.

Food Quality

Customers frequently reported inconsistent food quality, with complaints about overcooked, cold, or stale items.

Service Issues

Many reviews mentioned poor customer service, including rude staff and slow service.

Ingredient Availability

Several customers noted that the restaurant was often out of key ingredients, impacting their orders.

Management Concerns

There were complaints about management and operational issues, with some customers suggesting the need for new management.
  • PH
    Phoenix Haynes
    3 days ago
    1.0
    My burrito was not burrito shaped, it was just a mushed up ball of cold ingredients. It was literally inedible. I ordered two identical kids meals for my children, but they came with different ingredients inside didn't order, and their chocolate milk was missing entirely. I'm so disappointed because I almost never eat out, and I spent over $50 on this unacceptable “meal” for my family. I expect a higher standard from this chain and I honestly can't believe the complete lack of quality control.
  • SS
    South Sedgwick
    Dec 16, 2025
    1.0
    Pick up customer srvc 👎
  • AB
    Alisha Barretr
    Dec 4, 2025
    1.0
    The food is disgusting the stake has a nasty taste to it and the white rice is sour never again will I order from here again
  • NW
    Nathaniel Woodward
    Nov 16, 2025
    2.0
    At 11:45 am on a weekday, there were zero customers inside. I could not bring myself to take a chance on a restaurant with such a faithful clientele.
  • CC
    COTTONCANDY
    Nov 11, 2025
    5.0
    The dinning area is always dirty I love the food but I stopped because that’s the first thing you see and that’s not good
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Pittsfield?

Chipotle Mexican Grill is located at 555 Hubbard Ave, Pittsfield, MA 01201.

What are the operating hours for Chipotle Mexican Grill in Pittsfield?

Chipotle Pittsfield is open daily from 10:45 AM to 10:00 PM.