Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service, with some praising friendly staff while others experienced rude or unhelpful employees.
Food Quality
Many reviews highlighted poor food quality, including cold items, incorrect orders, and issues with freshness.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and malfunctioning soda machines.
Order Accuracy
Frequent complaints about incorrect orders, with customers receiving wrong items or missing components.
Wait Times
Long wait times were a common issue, with some customers waiting excessively to place orders or receive food.
DS
Darlene Smith
Oct 31, 2025
4.0
Had 't been to Wendy's for months mostly because they move slow, but this night, I was waited on guickly and although my fries weren't hot, I had one of the best chicken sandwiches, hot and juicy
Liked this store a lot
CH
C H
Oct 28, 2025
4.0
We don't come often but recommend the fries with a frosty.
SA
Sergey Avery
Oct 15, 2025
1.0
Soda was flat and had no flavor, forgot sauces and they almost forgot half our meal until we reminded them
AH
Angelina ho Ho
Oct 13, 2025
5.0
Alexis is amazing! She’s always so friendly and helpful, and she somehow remembers my complicated order every single time. As soon as she hears my voice, she already knows what I want! She’s the sweetest person ever!! Wendy’s, please protect her at all costs! 💖
JC
Jennie Correia-Mello
Oct 4, 2025
1.0
I wasnt expecting much but this place is gross. The whole front end smells like sewage. The bathroom was completely wrecked. The burger was extra salty and the fries had no salt and tasted like they'd been sitting for a while. Its dinner time and the place is pretty dead. It must be known as the bad Wendy's. If we're up this way again we have to remember not to come here.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Peabody, MA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Peabody, MA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (978) 535-7505.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 71 Newbury Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Peabody, MA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's, 69 Newbury Street?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does the Wendy's location at 69 Newbury Street serve breakfast?
Yes, this location serves breakfast with a variety of combos, croissant, biscuit and classic sandwiches, coffee, and sides available.
What payment methods are accepted at Wendy's in Peabody, MA?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available from Wendy's at 69 Newbury Street?
Delivery is available; you can check availability near you using the Wendy's app or on order.wendys.com by entering your delivery address.
How can I provide feedback or contact the Wendy's location at 69 Newbury Street?
You can contact Customer Care via the Wendy's Contact page at www.wendys.com/contact-us or call 888-624-8140. Directly, you may call the restaurant at (978) 535-7505 or fill out the Wendy’s Customer Satisfaction Survey online.
Are there dining options aside from the drive-thru at this Wendy's?
Yes, this Wendy's location offers dine-in, drive-thru, delivery where available, and takeout options.
Which nearby hotels could visitors use when dining at Wendy's 69 Newbury Street?
Nearby hotels include Hampton Inn Boston/Peabody, Hampton by Hilton, Homewood Suites by Hilton Boston - Peabody, and SpringHill Suites, providing convenient accommodations for visitors dining at Wendy's.
What other dining options are near Wendy's at 69 Newbury Street?
Nearby dining options include Santarpio’s Pizza, Marco’s Restaurant, Sonic Drive-In, and Endless Hibachi and Sushi, offering a range of cuisines for visitors before or after stopping by Wendy's.
How can nearby landmarks and services help visitors find Wendy's at 69 Newbury Street?
Landmarks like Ezio Place and nearby services such as Boston Auto Collision Center and Wheel Repair Specialist can help visitors orient themselves when locating Wendy's at 69 Newbury Street.
Can I order from Wendy's conveniently using a mobile app?
Yes, you can order using the Wendy's app available on the Apple App Store or via their mobile-friendly website and quick link.