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Brand Certified

Chipotle Mexican Grill

3.1
(719 reviews)

Business Details

210 Andover St, Peabody, MA
01960, United States
(978) 531-4857

About

Mexican Restaurant
Chipotle Northshore Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
210 Andover St, Peabody, MA
01960, United States

Hours

Reviews

3.1
719 reviews
5 stars
262
4 stars
96
3 stars
51
2 stars
61
1 star
249

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's dirty conditions, with dirty tables and overflowing trash being common complaints.

Service Quality

Customers frequently reported poor service, including long wait times, unprofessional staff, and incorrect orders.

Food Quality

Many customers expressed dissatisfaction with the food quality, citing undercooked rice, small portions, and missing ingredients.

Staff Attitude

Several reviews noted a lack of enthusiasm and professionalism among the staff, with some customers feeling ignored or rushed.
  • TV
    Thiago Vieira
    3 days ago
    2.0
    O atendimento é muito ruim
  • KB
    Krash Bandicoot
    Feb 20, 2026
    1.0
    sitting down just 10mins ago eating and I see to small mice run up under the booth in front of me. not 2 mins later a large mouse or small rat ran on top of my foot. Told a worker which told the manger and nothing was done about it. there still open. DOWN OUT RIGHT GROSS. DEFINITELY WILL NOT BE EATING THERE NO MORE!!!.... I thought about not writing this review but they did nothing about the situation my whole meal went in the trash!!! YOU WANT ME TO CONTACT YOU BUT THE LINK YOUR LEAVING DONT GO TO ANYTHING OTHER THAN THE CHIPOTLE WEBSITE!!!
  • WJ
    Wood Jay
    Dec 20, 2025
    1.0
    The place is dirty and the rice is undercooked always. At least the employees are nice though…
  • CK
    Craig Koulopoulos
    Dec 16, 2025
    4.0
    Overall the food is great but about 1/2 the time the soda machine isn't working out can't produce ice.
  • JA
    Juan A
    Dec 7, 2025
    1.0
    Portions here are a joke, an absolute joke. Price is already outrageous and to get barely any food is disappointing.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Northshore Mall located?

Chipotle Mexican Grill Northshore Mall is located at 210 Andover St, Essex, Peabody, MA 01960, inside North Shore Mall next to J. Crew on Level 1.

What are the operating hours for Chipotle Mexican Grill at Northshore Mall?

Chipotle Northshore Mall is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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