Business Details
About
Mexican Restaurant
Chipotle Northshore Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
711 reviews
5 stars
258
4 stars
95
3 stars
51
2 stars
61
1 star
246
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for both in-person and online orders, with some waiting over 30 minutes.
Food Quality
Many reviews highlighted issues with food quality, including incorrect orders, undercooked ingredients, and instances of food poisoning.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean tables, leading to negative dining experiences.
Staff Attitude
Several customers noted poor customer service, including rude staff and a lack of urgency in service.
Ingredient Availability
Customers frequently mentioned that the restaurant was out of key ingredients, impacting their ability to order desired items.
- JPJames PeirceNov 15, 20251.0Gave my uber eats order to someone else before my driver arrived. I’ve heard from my friends this is frequent but I’m not sure how this happens without gross negligence
- GMGu MiNov 11, 20251.0Staffs rush you to complete an order and add additional protein without your permission simply to charge you more. Cannot think of a more terrible place to eat.
- GMGia MasakasNov 9, 20252.0Well we used daughter's app for Chipotle and I got the barbacoa and I've been going there for a long time and there was like two three small bites of Barbacoa like bird three small bites I was very disappointed I spent all that money for rice cheese and sour cream and corn I mean if you didn't have Barbacoa take it off the app somehow I mean I don't know but I just feel like my money went down the drain because there was nothing in it it was the worst experience there especially my daughter went in and they were telling her she couldn't get the chips unless she paid in there but hello we got the rewards and they didn't even know. they were arguing with her and everything else and then finally she's like let me scan the thing and they were like oh have a good night what do you mean have a good night they didn't know how to apologize or anything better service. I have talked to the Manager there before and he is very nice I didn't see him that night Sun Nov 9 at 4:40 .
- CRC RNov 8, 20255.0We visited 3 weeks ago. Food was great standard chipotle, we are from out of state and were pleased that the quality is no different regardless of the location/state. The lady working the line seemed like she wanted to be anywhere but there.
- CDCaleb DanielOct 11, 20251.0I would’ve gotten my meal faster if I farmed the ingredients from scratch and made it myself. The fact that it took me nearly thirty minutes to ORDER my food in-restaurant (not including waiting behind the people in front of me) is insane. Maybe I can pick up some dog poop on my way home instead.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Northshore Mall located?
Chipotle Mexican Grill Northshore Mall is located at 210 Andover St, Essex, Peabody, MA 01960, inside North Shore Mall next to J. Crew on Level 1.
What are the operating hours for Chipotle Mexican Grill at Northshore Mall?
Chipotle Northshore Mall is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Northshore Mall offer pickup and delivery services?
Yes, Chipotle Northshore Mall offers both in-store pickup and delivery services for customer convenience.
How can I order Chipotle online or via app?
You can order Chipotle online at https://order.chipotle.com/ or download the Chipotle app from the App Store via https://apps.apple.com/us/app/chipotle/id327228455 for quick ordering.
What type of food does Chipotle Mexican Grill offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Northshore Mall welcome LGBTQ customers?
Yes, Chipotle Northshore Mall welcomes LGBTQ customers and promotes an inclusive environment.
What payment methods are accepted at Chipotle Northshore Mall?
Chipotle Northshore Mall accepts credit cards and offers other services like catering, gift cards, and online orders.
What are some nearby places I can visit around Chipotle Northshore Mall?
Nearby places include ZENSHI Handcrafted Sushi for sushi, Sunglass Hut for eyewear, and I Love Milkshakes for desserts and milkshakes, all within North Shore Mall.
Can I combine a visit to Chipotle with other shopping destinations nearby?
Yes, after enjoying a meal at Chipotle, you can shop at nearby stores like ALDO for shoes, Banana Republic for clothing, and The Body Shop for cosmetics within North Shore Mall.
Are there entertainment options near Chipotle in Northshore Mall?
Yes, nearby entertainment options include Gametime Lanes & Entertainment for bowling and The Cheesecake Factory for dining and desserts nearby.