Wendy's

3.6
1049 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Palmer, MA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Palmer, MA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1213 Thorndyke St, Palmer, MA
01069, United States

Hours

Reviews

3.6
1,049 reviews
5 stars
335
4 stars
290
3 stars
211
2 stars
89
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were numerous complaints about food being served cold, incorrect orders, and issues with food preparation.

Service Issues

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders, leading to a frustrating dining experience.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables, unsanitary conditions, and poorly maintained facilities.

Staff Performance

Mixed feedback on staff performance; some employees were praised for their friendliness and efficiency, while others were criticized for being rude or unprofessional.

Value for Money

Customers expressed concerns about the pricing relative to portion sizes and food quality, with some feeling it was overpriced for fast food.
  • WS
    Waleea St
    Dec 12, 2025
    5.0
    Daves doubles the best!! I just had my best one yet plus frys were great too
  • JB
    JULIE BRIGGS
    Dec 7, 2025
    2.0
    Went thru Drive thru. Cash only. Not a problem except nothing was hot. Lukewarm fries and burger buns weren't even warm And of course Chocolate frosty machine broken.
  • MR
    Michael Ricciuti
    Nov 30, 2025
    3.0
    When the food order is correct, it's good. Location can be difficult to pull in and out of, especially during peak hours
  • SM
    steven mason
    Nov 26, 2025
    1.0
    Horrible food actually gave me food poisoning going on two days now of stomach issues place should be shut down
  • ML
    Morgan Labelle
    Nov 21, 2025
    5.0
    I usually don’t do this, but I had an incredible experience at Wendy’s today that I just had to share. There’s this amazing woman named Jade who went above and beyond for us. I know I’m not the most frequent diner, especially with two kids, and a single mother, But today, we decided to give Wendy’s a try, and Jade was nothing short of exceptional. She was incredibly compassionate, empathetic, and understanding. I’ve never met such a beautiful and caring person. I even called Wendy’s customer service and gave them a review, mentioning Jade’s name and location. It’s amazing how kind someone can be to a complete stranger. The food was hot, fast, and delicious. I’ll definitely be coming back to Wendy’s and recommending them to everyone I know. Especially because of her! ❤️

Frequently Asked Questions About Wendy's

Is 1213 Thorndyke St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-through at 1213 Thorndyke St, Palmer, MA?

Wendy's drive-through is open Monday to Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 8:00 AM to 1:00 AM.