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McDonald's

3.2
(987 reviews)

Business Details

1184 Thorndike St, Palmer, MA
01069, United States
(413) 283-9095
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1184 Thorndike St, Palmer, MA
01069, United States

Hours

Reviews

3.2
987 reviews
5 stars
271
4 stars
212
3 stars
160
2 stars
99
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned poor food quality, including stale, cold, or burnt items.

Cleanliness

The restaurant was often described as dirty, with unclean restrooms and dining areas.

Staffing Problems

Several customers noted that the location appeared understaffed, leading to delays and poor service.
  • MS
    Micky Steven
    2 days ago
    1.0
    Have been waiting in the drive thru for 15 mins, they told me they can only take 1 car at a time and have been sitting infront of the microphone to make my order, slowest worst experience EVER!! I make my order sausage burrito and a hash brown after 24 mins of waiting almost a half hour and they don’t have any… “we’re out” well make it then! Worst McDonald’s every
  • KB
    Kim Brown
    3 days ago
    1.0
    Would leave a zero if a could. Terrible service! You literally just sit at the drive through and nobody greets or waits on you.
  • JO
    Josh Ocasio
    Feb 22, 2026
    1.0
    Absolutely horrible experience, placed an order through the app, waited more than long enough, came to the store and it was not ready, kept telling me it's a drive thru order when in fact it wasn't it says on screen PICKUP AT COUNTER, they acted like I was trying to scam them out of a 6 dollar meal 🤣 when I finally was hastily handed the food I ordered by the ever so rude manager, I was given the wrong drink, I ordered sweet tea and a small cup was shoved at me, after the horrible in store experience I go to eat my food and this is just INEDIBLE, stale burger that seems like its been sitting around all day, old soggy nasty fries and of course no sauce for my rock hard nuggets. DO BETTER because you're gonna lose your whole customer base unless that's what you're aiming for...
  • MT
    Morgan Talbot
    Feb 17, 2026
    1.0
    Used to be one of my favorite locations, it's TERRIBLE now. Last week my husband waited 30 minutes to get our food all for them to her it wrong and he waited another 15 mins for them to correct it. I decided to come here thinking maybe they just had a rough night, for the SAME EXACT thing to happen! I'm still waiting as. I write this. I needed them to fix 2 cheeseburgers and it's been 10-15 mins and there's very few customers in here. It would've been faster making the extra drive to Stafford
  • FV
    Francis Venne
    Feb 16, 2026
    2.0
    first time ive ever been told they didnt want to make what i ordered because it was too close to lunch to make more eggs for the sandwich i ordered, after that i had to wait 45 for two small frys and a 6 piece nugget place is a dump

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Thorndike Street, Palmer?

McDonald's is open daily from 5:00 AM to 11:00 PM.

Is the drive-thru service at this McDonald's location available late at night?

Yes, the drive-thru hours extend until 1:00 AM from Thursday through Saturday, and until midnight on other days.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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