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Dunkin'

3.8
(464 reviews)

Business Details

1559 N Main St, Palmer, MA
01069, United States
(413) 284-0163
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Palmer, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1559 N Main St, Palmer, MA
01069, United States

Hours

Reviews

3.8
464 reviews
5 stars
209
4 stars
105
3 stars
61
2 stars
29
1 star
60

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Service quality varied significantly, with numerous complaints about rude staff and poor customer interactions.

Food Quality

Several reviews highlighted issues with food preparation, including burnt items and lack of freshness.

Cleanliness

The establishment was noted for being clean, but some customers experienced unsanitary conditions.

Speed of Service

Customers experienced slow service, particularly during busy times, despite some positive mentions of quick drive-thru experiences.
  • NG
    Nicola Greenaway
    Feb 11, 2026
    1.0
    There is another Dunkin in town, in the gas station, go there! As most of the other comments state, this place always misses things / orders are wrong. Bagel and cream cheese has no cream cheese. Missing items. I have been 5 different times, wondering if its just the time of day or how busy it is. Its not. It's is always bad.
  • EB
    E Boogie
    Jan 8, 2026
    1.0
    Telling me you're not "allowed" to heat up an item for me because it will burn me..... it's about the LAZIEST play I've ever seen. Every other branch can heat it up.... why in the hell would I want cold bacon? Genuinely insane behavior from this one horse town.
  • EM
    Elizabeth Murphy
    Jan 2, 2026
    5.0
    Tried the grilled cheese bacon jam sandwich...yummy
  • GP
    Gabby Potenti
    Nov 26, 2025
    1.0
    This Dunkin’s is trash, they never get any coffee right and when asked to fix it they refuse to fix your coffee. I’m never going to this Dunkin’s again they are literal trash. The workers are always rude and not one person there clearly likes their job. If you don’t want to make a coffee correctly find a different job.
  • KC
    Kyle Call
    Oct 30, 2025
    1.0
    Burnt my bagel to a crisp, like a charcoal Briquet, 2 days in a row. What I don't understand is, how does a person preparing that food, take a look at it, and think it's fine to serve somebody? It amazes me, how you can go into one place, and get such crappy food, and service, but then go into the other dunkin right up the road , and it's perfect. It's always a people problem.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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