McDonald's

3.6
1893 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 Providence Hwy, Norwood, MA
02062, United States

Hours

Reviews

3.6
1,893 reviews
5 stars
713
4 stars
416
3 stars
303
2 stars
136
1 star
325

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or stale food, with some customers expressing dissatisfaction with portion sizes and menu availability.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and a need for deep cleaning.

Staff Attitude

Several reviews highlighted unfriendly or unhelpful staff, with complaints about employees' attitudes towards customers.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed their overall experience, particularly in relation to the play area for children.
  • NN
    NN
    Jan 5, 2026
    5.0
    Good food
  • RN
    Richard Nasr
    Jan 1, 2026
    2.0
    Breakfast sandwiches 3/4 times the English muffin is hard, I’m surprised with the amount of traffic that this happens
  • BH
    Brianna Hinton
    Dec 23, 2025
    1.0
    We pulled up to the speaker, heard the mobile prompt, and then silence. So I changed my order to curbside on the app . App gives you an unrealistic timeframe of 2-5 minutes . After 15 minutes I decided to go in and try to cancel my order but apparently is was "ready" . The burger and wrap were cold . The fries were a little warm. Save yourself the disappointment and maybe try burger king across the street.
  • OJ
    Orange Juice
    Dec 19, 2025
    1.0
    food was stale and hard and no drinks were in order and employees were ignorant
  • SW
    sarah weber
    Dec 3, 2025
    1.0
    After work, I decided to get McDonald’s on my way home . When I got to the speaker, I said I have a code and provided the code. On my app it said we received your code. It was for a dollar Any size fry so then I said I wanted a large. She said the code didn’t work and to drive up and they’ll figure it out. So then I continue to order my meal. At the window, I double checked to make sure she got my code. Then she decided to get the manager or shift leader, whoever was on duty. I told her what I ordered. She said I got the meal. Never ordered the meal at the Speaker. I asked for the fry for the deal. I asked for a 10 piece nugget and a large Sprite all separate. The shift leader then turned around and proceeded To talk out loud saying she’s not going to deal with this tonight. This is what I’m gonna do because I’m not dealing with this. And did it in an aggressive manner. All I asked was if they got my code because that’s what I wanted. I don’t know who was in charge. I decided not to say anything. But I feel like if there is a problem with my order or the system it is on the shift, leader or manager’s job description to help solve the problem instead of adding it on or becoming frustrated and giving up.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Norwood, MA?

McDonald's in Norwood, MA is open 24 hours a day, seven days a week.

Is there a drive-through available at this McDonald's, and when is it open?

Yes, this McDonald's has a drive-through that is open 24/7 every day of the week.