Dunkin'

4.1
233 reviews
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Business Details

420 Old Colony Rd, Norton, MA
02766, United States
(508) 223-4212
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Norton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
420 Old Colony Rd, Norton, MA
02766, United States

Hours

Reviews

4.1
233 reviews
5 stars
132
4 stars
44
3 stars
26
2 stars
8
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some staff being friendly and helpful while others are reported as rude and unhelpful.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

App Functionality

Customers reported problems with the rewards app, including difficulties in redeeming points and customizing orders.

Cleanliness

Some reviews highlighted cleanliness issues, with mentions of unsanitary conditions in the store.

Product Quality

While some customers praised the coffee and donuts, others reported burnt coffee and poorly made food items.
  • MK
    MICHAEL KOURTELIDIS
    Nov 29, 2025
    1.0
    I went to Dunkin’ today specifically to use up my 23,000 points before they expired, after already losing nearly 60,000 points last time without warning. Maybe they sent an email, but I didn’t see it either way, it’s incredibly frustrating to have that many points erased so suddenly. I went to the Norton Ma store on 123, I selected multiple items in the app to redeem, but the system only generated one QR code that took off a single item. I tried this in front of the cashier several times, and even he didn’t know what to say. When I asked for a manager, the conversation became even more frustrating. Instead of helping me figure out where the rest of my points went or walking me through the app, she kept repeating what came off the receipt over and over. After nearly an hour of back-and-forth, the only advice I got was to “call customer service” because there was nothing she could do. This entire experience left me feeling ignored, unsupported, and cheated out of rewards I earned. The app is confusing, the staff weren’t trained to help, and the manager seemed more focused on defending the receipt than solving the problem. If Dunkin’ wants customers to trust their rewards program, they need: • Clear communication about point expirations • A functional app that redeems multiple items correctly • Store managers trained to actually assist with rewards issues Until then, the program feels unreliable and unfair and I left the store more frustrated than satisfied.
  • JS
    Jennifer Seibert
    Oct 29, 2025
    5.0
    Got a half reg coffee and half hot chocolate. So good.
  • RC
    Robert Van Cour
    Oct 1, 2025
    4.0
    I was a inconvenience for two young ladies having a conversation. Ending with the wrong size coffee. Sorry to be a bother
  • NH
    nobu haraguni
    Aug 17, 2025
    3.0
    Dunkin has gone downhill since the new owners took over
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Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' in Norton, MA?

Dunkin' in Norton, MA is open every day from 4:00 AM to 9:00 PM.

Does the Dunkin' in Norton offer delivery and pickup services?

Yes, it offers both curbside pickup and delivery services for customer convenience.