McDonald's

3.4
1151 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
221 King St, Northampton, MA
01060, United States

Hours

Reviews

3.4
1,151 reviews
5 stars
382
4 stars
245
3 stars
206
2 stars
116
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, many expressed dissatisfaction with cold or incorrect orders, and a perception of declining quality.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attention to customer needs.

Cleanliness

Feedback on cleanliness was mixed; some noted clean bathrooms and dining areas, while others described filthy conditions.

Management Concerns

Customers criticized management for poor oversight and inadequate staffing, contributing to the overall negative experience.
  • RP
    Ricardo Paige
    3 days ago
    1.0
    It’s like they do want to work over here at night every DoorDash order is missing some and the bag is taped so like tonight everything came but the milkshake. I don’t get it I understand not wanting to to be there but u are so do ur job
  • LM
    Lisa Morales
    Dec 28, 2025
    2.0
    Worst possible food and service. Fries cold and stale, burgers barely warm, filet of fish drowning in sauce. Giving up on this location. Servers always rude.
  • KA
    Kelley A
    Dec 24, 2025
    1.0
    Bathrooms disgusting, drive thru staff rude, and not FAST food. Be prepared to wait 10 minutes at least for your food
  • SB
    Sra. Benitez
    Dec 24, 2025
    3.0
    Mi mujer y yo fuimos ayer , le pedí una orden sin ensaladas ni mayonesa , mi mujer es alérgica a la mayonesa , se lo repeti varias veces y cuando llegamos a la ventanilla nos hacen esperar , y adivinen me dieron la comida muy mal , sesas mujeres de la ventanilla nunca hacen el trabajo bien , yo soy un hombre y lo digo porque la alergia que le dio a mi mujer , es siempre, tienen que revisar eso , nunca dan la comida como se pide si la dan caliente eso si , pero la dan mal siempre mal , o cambien el personal o los jefes grande deberían aunque sea uno estar ahí, esas mujeres trabajan superó mal . Los chicos cuando trabajan ellos uff todo bien y excelente cuando trabajan ellas lo que hay es un rebulu yo las he visto hasta texteando en plena ventanilla . Por eso dan todo mal .
  • DC
    Damian Cote
    Dec 20, 2025
    3.0
    The way it was long and the drive-thru. We typically avoid this and go inside and thought it would be quicker it was not. About 3:00 p.m. on a weekday.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 221 King St, Northampton?

McDonald's at 221 King St is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.