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McDonald's

3.4
(1150 reviews)

Business Details

221 King St, Northampton, MA
01060, United States
(413) 584-5073
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
221 King St, Northampton, MA
01060, United States

Hours

Reviews

3.4
1,150 reviews
5 stars
382
4 stars
245
3 stars
207
2 stars
116
1 star
200

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant and bathrooms.

Food Quality

While some customers found the food acceptable, many complained about cold or poorly prepared meals.

Management Issues

Customers expressed concerns about management's lack of oversight and responsiveness to staff performance.
  • LU
    Libni Ushap
    Feb 15, 2026
    5.0
    Buena atención....
  • JJ
    JP
    Jan 17, 2026
    4.0
    Usual stuff. Hate order kiosks!! Stop on way to NH. Food OK.
  • RP
    Ricardo Paige
    Jan 9, 2026
    1.0
    It’s like they do want to work over here at night every DoorDash order is missing some and the bag is taped so like tonight everything came but the milkshake. I don’t get it I understand not wanting to to be there but u are so do ur job
  • TT
    Tracie
    Jan 9, 2026
    3.0
    They were slow and the restaurant was dirty
  • SB
    Sra. Benitez
    Dec 24, 2025
    3.0
    Mi mujer y yo fuimos ayer , le pedí una orden sin ensaladas ni mayonesa , mi mujer es alérgica a la mayonesa , se lo repeti varias veces y cuando llegamos a la ventanilla nos hacen esperar , y adivinen me dieron la comida muy mal , sesas mujeres de la ventanilla nunca hacen el trabajo bien , yo soy un hombre y lo digo porque la alergia que le dio a mi mujer , es siempre, tienen que revisar eso , nunca dan la comida como se pide si la dan caliente eso si , pero la dan mal siempre mal , o cambien el personal o los jefes grande deberían aunque sea uno estar ahí, esas mujeres trabajan superó mal . Los chicos cuando trabajan ellos uff todo bien y excelente cuando trabajan ellas lo que hay es un rebulu yo las he visto hasta texteando en plena ventanilla . Por eso dan todo mal .

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 221 King St, Northampton?

McDonald's at 221 King St is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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