Dunkin'

4.3
312 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Northampton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
132 King St, Northampton, MA
01060, United States

Hours

Reviews

4.3
312 reviews
5 stars
183
4 stars
73
3 stars
25
2 stars
13
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness and service quality is mixed; while many customers praised the friendly and efficient service, others reported rude behavior and poor customer interactions.

Location Issues

Several reviews mentioned the inconvenient location and lack of a drive-thru, which negatively impacted the overall experience for some customers.

Product Quality

Customers generally enjoyed the coffee and donuts, but there were complaints about incorrect orders and inconsistent product quality.

Cleanliness

The store was frequently noted for its cleanliness and well-maintained environment, contributing positively to the customer experience.

Speed of Service

Many customers appreciated the quick service, especially during busy times, although some reported slow service and order inaccuracies.
  • HP
    Hall Pass
    Oct 27, 2025
    1.0
    Horrible management,i know they can do better 😕
  • MA
    Marco Acevedo
    Oct 27, 2025
    5.0
    Muy buena atención
  • AH
    Angel Huertas
    Oct 2, 2025
    5.0
    My quick Coffee ☕️ stop awesome service and great selection Thank you 😊
  • SA
    Susan Allstay
    Aug 22, 2025
    1.0
    This place is advertised on I-91 as if it’s a convenient stop but it’s not, it’s wayyy into town and there’s traffic. No drive-thru, and they’re out of so many things smh. Not a good experience- I will say though that the 2 young ladies working there were so cool - that’s like the only plus. Location sucks, not having inventory sucks, no drive-thru when the building clearly could have 1 sucks. My review in one word: SUCKS!
  • YY
    Young614
    Aug 17, 2025
    2.0
    I am visiting my daughter’s college here from NY and this was second time visiting Dunkin’ Donuts here, first visit was awesome that’s why I came back and this time it’s totally different vibes, for some reason this young girl and little older guy made feel ….. not welcomed, I smiled and said “ good morning “ and the girl responded with no word and staring at me, anyway I felt something wasn’t right, lol but I wanted to cold brew ice coffee which I love to drink!!!! PS: stayed in for little less than hour due to my daughter had a scheduled and I ordered something for my daughter on line before I leave. I was at the pick up section and his girl knew that the order was mine , didn’t say a word and left my order in front of her, totally ignored me…I felt she was discriminating my ethnicity ( well she didn’t treat the other ppl like this) very rude…, I hope she learned someday…….

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Northampton, MA?

Dunkin' in Northampton is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.