Dunkin'

3.9
504 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Quincy, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
125 Hancock St, North Quincy, MA
02171, United States

Hours

Reviews

3.9
504 reviews
5 stars
252
4 stars
105
3 stars
58
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with many customers reporting rude or indifferent staff, while a few praised specific employees for excellent service.

Cleanliness

Several reviews highlighted cleanliness issues, including reports of bugs and unsanitary conditions, particularly in the bathrooms.

Order Accuracy

Customers frequently complained about incorrect orders and long wait times, with some noting that their orders were either incomplete or wrong.

Product Quality

While some customers enjoyed the coffee and food, others reported issues with freshness and quality, particularly with food items.

Staff Attitude

Many reviews mentioned a negative attitude among staff, with reports of employees being unprofessional or dismissive towards customers.
  • KK
    Kristy
    Oct 21, 2025
    2.0
    The coffee was super hot but it was old because it tasted terrible. And instead of taking my order they're just standing there talking. I don't like being ignored. You need to try to work on your customer service skills. Please. And you can talk after you wait on me. Because there was no one behind me. Also it was decaf coffee you probably don't sell a lot of that but you should check it for freshness.
  • JB
    Juan Baez
    Oct 11, 2025
    5.0
    Best spot to come get your coffee
  • CH
    Christina Hudson
    Sep 20, 2025
    1.0
    First time at this location, I’m very much used to (at the bare minimum) regular customer service. I went in there with a positive attitude and left irritated by a VERY minor interaction with one employee.. where he then made my order and said “Hello” instead of “Excuse me” or even by my order. Won’t be back here
  • AA
    Ally
    Jul 4, 2025
    1.0
    Awful service. Workers always on their phone, never getting orders right. Found hair in my food/coffee multiple times. Unsanitary, I contacted head quarters and got no response. Multiple people I know have stopped going to this Dunkin because of how rude the workers are.
  • SC
    shao yan Chen
    Jun 23, 2025
    1.0
    Rubbish service,

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in North Quincy, MA?

Dunkin' in North Quincy is open every day from 4:00 AM to 9:00 PM.

What types of meals does Dunkin' serve at this location?

They serve breakfast, lunch, and brunch.