Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve North Andover, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers consistently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Staff Attitude
Several reviews highlighted rude and unhelpful staff, contributing to a negative customer experience.
Food Quality
There were multiple complaints about incorrect orders and poor food quality, including burnt items and missing ingredients.
Cleanliness
The cleanliness of the location was frequently criticized, with reports of dirty bathrooms and unsanitary conditions.
Management Response
Some customers noted positive interactions with management, but overall, there were calls for better organization and staff training.
AS
Armando Sardinas
Dec 12, 2025
2.0
Not one to leave reviews, but this location is always behind and slow. You may be waiting 4-10 min in line to get your food. The hash browns always feel mushy like they were soaked in light mist of water. Last, the heavy set lady with black and blond hair is very rude and has an attitude.
JK
Jessica Krason
Nov 30, 2025
1.0
Bathroom was disgusting and place felt rundown.
GM
Gary Morin
Nov 15, 2025
5.0
Service was quick and efficient. "Beck" is very good at her job. She knows her job very well.
JF
Josiane Ferreira
Nov 10, 2025
1.0
It takes 10 minutes to make a cup of coffee.
SG
Stephen Giordano
Oct 27, 2025
5.0
Fast friendly drink orders… food leaves a little bit to be desired….