Dunkin'

3.4
322 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Andover, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1018 Osgood St, North Andover, MA
01845, United States

Hours

Reviews

3.4
322 reviews
5 stars
125
4 stars
58
3 stars
32
2 stars
23
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor service, particularly in the drive-thru, with many experiencing long wait times and incorrect orders.

Speed

The drive-thru service is consistently criticized for being extremely slow, with many reviews mentioning waits of 20 minutes or more.

Food Quality

There are numerous complaints about food quality, including incorrect orders, burnt items, and unsatisfactory preparation.

Cleanliness

Several customers noted issues with cleanliness, particularly in the bathrooms and overall store condition.

Staff Attitude

While some customers praised individual staff members for their friendliness, many others reported negative interactions and a lack of professionalism.
  • GM
    Gary Morin
    Nov 15, 2025
    5.0
    Service was quick and efficient. "Beck" is very good at her job. She knows her job very well.
  • JF
    Josiane Ferreira
    Nov 10, 2025
    1.0
    It takes 10 minutes to make a cup of coffee.
  • SG
    Stephen Giordano
    Oct 27, 2025
    5.0
    Fast friendly drink orders… food leaves a little bit to be desired….
  • MM
    Matty Mcclintock
    Oct 1, 2025
    1.0
    To the man child at the cook station at 10:20 am on 10/1 If I could give a zero star honestly I would…. Now we don’t come often but I came into my local Dunkin’s and ordered the same as usual for the family! So in the picture at the end you can see the additional added chipotle. I looked into my loaded hash browns to see little to no chipotle at all infact it was a cup of has browns no bacon. Asked for more and got told that “there is no button for extra chipotle” so I show him my receipt and still got told no…. I told him okay have a nice day I will be writing a review since this is the third time this man child has given me issues on nothing but simple requests… he said “I hope your fingers fall off” and called me “an abusive customer” when i used nothing but kindness.
  • SC
    Spencer Cohen
    Sep 21, 2025
    5.0
    They are my morning spot to get coffee and a snack before work

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in North Andover, MA?

Dunkin' in North Andover, MA is open daily from 4:00 AM to 7:00 PM.

Does Dunkin' in North Andover offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.