Dunkin'

3.4
323 reviews
Get DirectionsCallWebsite

Business Details

1018 Osgood St, North Andover, MA
01845, United States
(978) 682-2252
https://www.dunkindonuts.com
See menu
Order online
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Andover, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1018 Osgood St, North Andover, MA
01845, United States

Hours

Reviews

3.4
323 reviews
5 stars
125
4 stars
58
3 stars
32
2 stars
24
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Staff Attitude

Several reviews highlighted rude and unhelpful staff, contributing to a negative customer experience.

Food Quality

There were multiple complaints about incorrect orders and poor food quality, including burnt items and missing ingredients.

Cleanliness

The cleanliness of the location was frequently criticized, with reports of dirty bathrooms and unsanitary conditions.

Management Response

Some customers noted positive interactions with management, but overall, there were calls for better organization and staff training.
  • AS
    Armando Sardinas
    Dec 12, 2025
    2.0
    Not one to leave reviews, but this location is always behind and slow. You may be waiting 4-10 min in line to get your food. The hash browns always feel mushy like they were soaked in light mist of water. Last, the heavy set lady with black and blond hair is very rude and has an attitude.
  • JK
    Jessica Krason
    Nov 30, 2025
    1.0
    Bathroom was disgusting and place felt rundown.
  • GM
    Gary Morin
    Nov 15, 2025
    5.0
    Service was quick and efficient. "Beck" is very good at her job. She knows her job very well.
  • JF
    Josiane Ferreira
    Nov 10, 2025
    1.0
    It takes 10 minutes to make a cup of coffee.
  • SG
    Stephen Giordano
    Oct 27, 2025
    5.0
    Fast friendly drink orders… food leaves a little bit to be desired….
Read more reviews on Google

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Facebook
Google
Apple
+100
Others