McDonald's

3.3
752 reviews
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Business Details

17 Union St, North Adams, MA
01247, United States
(413) 664-7272
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17 Union St, North Adams, MA
01247, United States

Hours

Reviews

3.3
752 reviews
5 stars
202
4 stars
166
3 stars
168
2 stars
63
1 star
153

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and expired products.

Service Speed

Many reviews highlighted long wait times, both in drive-thru and curbside pickup, with some customers waiting over 40 minutes.

Staff Behavior

Feedback indicated mixed experiences with staff, ranging from friendly service to rude and unprofessional behavior.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect food.
  • GK
    G Kogel
    Nov 14, 2025
    1.0
    This McDonalds is disgusting. The staff smokes right near the drive through window, where you have to open your window. And they dont refill the toilet paper holder, at least in the mens' room. No care for the customer at all. Too busy catering to homeless vagrants who hang out there to keep warm.
  • CM
    Chris Muratori
    Nov 3, 2025
    4.0
    The manager bent over backwards to help me celebrate our ASD little's day today! Doordash made a very big mistake and wouldn't own it. She made it right bringing it out on her own time! Thanks so much!
  • AG
    Andreas Gfeller
    Oct 7, 2025
    5.0
    Wie immer bei McDonalds: Schnell, sauber, Produkte bewährt und gut für die Art von Verpflegung.
  • AB
    Amber Brack
    Aug 31, 2025
    1.0
    Waited 30 minutes at curbside for a happy meal. Finally called and they told me the lobby is closed so I needed to get in the drive thru line. It was wrapped around the building! I just left. Luckily I was using points and didn’t pay for the order.
  • PM
    Praisia Matthews
    Aug 31, 2025
    3.0
    Well for 26$ for two meals I would much rather have a clean table and a server and tip someone 5-10$ and get something decent fast food used to be cheap but not any more they did have several cheap options 😕 but I wanted the signature Big Mack and either it's changed or my memory of it was from so long ago I was so disappointed the staff there was really nice the place a wreck and the bathroom I am scared I caught some by entering and breathing the air. I will try the 5 dollar bag next time and if it's awful then I won't feel so bad as I did for paying 13.99 for my #3 or what ever # it was McDonald's is to much an icon to change but it shouldn't be cheaper to go to a sit down diner than a fast food joint
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in North Adams?

McDonald's in North Adams is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.