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McDonald's

3.3
(762 reviews)

Business Details

17 Union St, North Adams, MA
01247, United States
(413) 664-7272
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17 Union St, North Adams, MA
01247, United States

Hours

Reviews

3.3
762 reviews
5 stars
203
4 stars
168
3 stars
168
2 stars
63
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service experiences.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about items being overcooked or not meeting expectations.

Staff Behavior

While some customers praised friendly staff, others reported rude behavior and a lack of professionalism among employees.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and a messy dining area.

Management Response

Customers expressed dissatisfaction with management's handling of complaints and issues, indicating a lack of concern for customer experience.
  • KH
    Kimberly Huerta
    3 days ago
    1.0
    It is getting worst, slow service any time. I have been trying to give this place a change but no matter the time 7 am, 5 pm or 11 pm there's always a wait of 25-40 min for the food. Even u get other items like shakes, they will make them 30 min after they gave u ur meal backseat they deleted it off the screen.
  • MB
    Maddie Becker
    Feb 22, 2026
    1.0
    Absolutely horrible time going to this McDonald’s, I’ve been to some that have messed up my order, completely forgotten things yet I NEVER had to wait as long as I did here. Waited more then a half hour in the drive thru at a FAST FOOD restaurant and by the time I got my food it was barely warm. If you have the option, drive farther and look for a better one to go to because this one ain’t it.
  • MS
    Michael Storm
    Feb 16, 2026
    1.0
    Nearly every drive-thru order has been missing items. I usually let it go but last time they left out my entire meal. I complained on the McDonald's site. They told me they contacted the store and they would reach out. I NEVER heard anything from them. Save yourself the time and money and go to Burger King.
  • EC
    Emil Corb
    Feb 12, 2026
    1.0
    I feel awful for the people who work here. They are consistently understaffed, they are always out of key ingrediants, and their equipment is always malfunctioning. Mcdonalds needs to offer a liveable wage so that people will actually work there. Until then, expect 20 minute wait times for an egg mcmuffin.
  • AB
    Angela Black
    Jan 21, 2026
    5.0
    Some of the nicest employees I've encountered in a fast food establishment.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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