Brand Certified
Dunkin'
3.7(293 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
5 Union St, North Adams, MA
01247, United States
Certified by Dunkin' • Mar 01, 2026
(413) 398-5571
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve North Adams, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
293 reviews
5 stars
129
4 stars
62
3 stars
39
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during busy hours.
Cleanliness
Multiple reviews highlighted unsanitary conditions inside the store, with complaints about cleanliness and maintenance.
Order Accuracy
Frequent issues with incorrect orders and poorly prepared food and drinks were noted by several customers.
Wait Times
Customers consistently experienced long wait times, especially in the drive-thru, often leading to frustration.
Product Quality
While some customers praised the coffee and food, others reported inconsistencies in quality, including burnt coffee and incorrect drink preparations.
- JRJustine RaybornFeb 22, 20261.0Stopped for coffee on my way home to New York. Monica, the miserable person taking the order was absolutely a disgusting example of customer service. I had 3 kids in the car with me & just needed a snack and coffee to get on the road. She was rude from the time of order giving me snotty responses through the intercom & when I got to the window I asked if there was a public bathroom - to which she replied “if it wasn’t open I wouldn’t be serving you” & walked away. The most disgusting attitude I’ve ever seen from an employee. If you’re that miserable - quit. I’m a believer in kill everyone with kindness, so she clearly hates herself and life. 0 reason for such a nasty attitude at 6 am. Based on the reviews below I’m not the only one who’s had such an encounter - so whoever the owner is, should re-evaluate the employees - SPECIFICALLY miserable Monica. :)
- KBKeith BushDec 19, 20251.0Stood there for 5 minutes while the workers chit chatted. Dirty as well
- FOFaris OsamnOct 30, 20251.0Lady at the drive through being very rude telling me there’s no food and no donuts because they close in 5 mins
- EOEvelyn OstranderSep 29, 20254.0Love some of the morning crew and some of the night crew. Depending on who's there depends on how well everything is going to be. Usually do mobile orders
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 5 Union St, North Adams, MA?
Dunkin' is open daily from 4:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers delivery and curbside pickup services.
What special holiday drinks can I try at Dunkin' in North Adams?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.
How can I order my favorite Dunkin' items ahead of time?
You can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play.
Is there a drive-thru service available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
What types of meals does Dunkin' serve at North Adams?
Dunkin' serves breakfast, brunch, and lunch meals.
What are some nearby attractions to visit before or after enjoying Dunkin'?
You can visit Cascade Falls park and attractions, Museum of Dog art museum, or the Future Labs Gallery art gallery near Dunkin'.
Are there other food options near the Dunkin' at 5 Union St?
Yes, nearby dining options include McDonald's, Domino's Pizza, and Village Pizza for a variety of meals.
Where can I find convenient pharmacy and retail services near Dunkin'?
Nearby pharmacies and retail stores include Little's HSC Pharmacy, Walgreens, and Walmart for your shopping and medical needs.
Does Dunkin' in North Adams offer free Wi-Fi and accept credit or debit cards?
Yes, this Dunkin' location offers free Wi-Fi and accepts both credit and debit card payments.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website