Dunkin'

4.1
385 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newton, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
138 Needham St, Newton, MA
02464, United States

Hours

Reviews

4.1
385 reviews
5 stars
210
4 stars
88
3 stars
40
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and efficient staff while others report rudeness and incorrect orders.

Cleanliness

The cleanliness of the location is inconsistent, with some customers noting it as clean and well-maintained, while others describe it as dirty and unsanitary.

Food and Beverage Quality

The quality of food and beverages varies, with some customers enjoying fresh and delicious items, while others report issues with incorrect orders and inconsistent coffee quality.

Staff Attitude

Staff attitude is a significant concern, with some customers highlighting friendly and welcoming employees, while others report rude behavior and lack of professionalism.

Speed of Service

While many customers appreciate the fast service, there are complaints about slow service and long wait times during busy periods.
  • AW
    Adrian B. Weissman
    Oct 19, 2025
    5.0
    Nice and fast, clean delicious food. No frills
  • LK
    Laura Kessler
    Oct 1, 2025
    5.0
    Stopped in with my 8 week old daughter to kill time (and recaffeinate) between appointments, and the man behind the counter could not have been kinder. Of course my coffee was delicious, but he made my whole day, as a new mom in the thick of newborn life. 💚💚💚 I wish I’d gotten his name!
  • S2
    Samuel 21
    Aug 18, 2025
    1.0
    They have no sense of customer service what so ever.
  • LJ
    Lukas Judge
    Jul 20, 2025
    1.0
    Workers are rude. The coffee is never right. If it says butter pecan than I shouldn't be getting a plain coffee. This has happened multiple times. It's the closet Dunks to my apartment but I now go out of my way to avoid them.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 138 Needham St in Newton, MA?

Dunkin' is open daily from 4:00 AM to 8:00 PM at 138 Needham St, Newton, MA.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services to its customers.