Business Details
About
Mexican Restaurant
Chipotle Needham Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
604 reviews
5 stars
222
4 stars
108
3 stars
67
2 stars
39
1 star
168
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted severe cleanliness issues, including dirty tables, floors, and unsanitary conditions in the kitchen.
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and a lack of attention to customer needs.
Portion Sizes
Many customers expressed dissatisfaction with small portion sizes and inconsistency in food quantity compared to other locations.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with online and in-person orders, leading to frustration among customers.
Management Issues
Several reviews pointed to poor management practices, including staffing shortages and lack of organization, contributing to a negative dining experience.
- MBMatt Bridges3 days ago1.0Frequently out of main ingredients during busy hours, rude staff
- CGColby GleasonNov 13, 20251.0Management used to be much better the years prior when it comes to portions. Now at lunch it's run by some shrewd middle-aged woman who prioritizes skimping you over portions and openly badmouths you and employees in public when you ask for "a little more" while forgetting that the customer is always right. Incredibly disappointing. Would benefit heavily with new management.
- DWDevon WellesNov 6, 20253.0It's a sad chipotle. Every time we go they're out of something basic (chips, kids tortillas, black beans, etc) and the meat tends to be a bit over-cooked. I love a good chipotle restaurant, but this one isn't it.
- MCM CNov 1, 20251.0Waste of time per usual. Even the cooks were confused. walk out no service at front
- RNRoy NurielOct 15, 20252.0It used to be a good place - over the last couple months they reduced the amount of food in bowls. Every time I have to ask for more rice and meat and then they charge you for it. I only want to get the same amount as they use to give and the service and attitude got worse. I hope they will solve it soon otherwise there are alternatives in the area like tango mango and Anna's Taqueria.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill on Needham Street serve?
Chipotle offers customizable Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 300 Needham St, Newton?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle on Needham Street offer pickup and delivery options?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online or via an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple store.
Does this Chipotle location accommodate catering and gift card purchases?
Yes, they provide catering, catering delivery, and sell gift cards.
Is Chipotle Mexican Grill on Needham Street welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What notable places are near Chipotle at 300 Needham St that customers might visit?
Nearby places include VIO Med Spa - Newton for laser hair removal, The Bagel Place for breakfast, and Eastern Mountain Sports for outdoor gear shopping.
How can customers combine a visit to Chipotle with a shopping trip nearby?
Customers can visit The Shops at 300 Needham shopping center, which is close by, for retail and dining options before or after enjoying Chipotle's food.
Are there any health or wellness centers near Chipotle on Needham Street?
Yes, weight loss centers like WW (Weight Watchers) and medical services like Dr. Lawrence Siegel's optometry office are nearby.
What are some entertainment or service options near Chipotle Mexican Grill in Newton?
Nearby options include Paulette's Ballet Studio for performing arts, Majestic Nails salon for beauty services, and The Price Center, a community social service organization.