Business Details
About
Mexican Restaurant
Chipotle Newtonville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.1
220 reviews
5 stars
46
4 stars
9
3 stars
12
2 stars
17
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely poor service, with staff being rude, unprofessional, and unhelpful.
Portion Sizes
Many customers complained about the small portion sizes, often feeling that they received significantly less food than expected.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash and unclean tables, leading to concerns about hygiene.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with items missing or made incorrectly, contributing to customer dissatisfaction.
Management Issues
Several reviews pointed out unprofessional behavior from management, including yelling at staff and customers, which negatively impacted the dining experience.
- MMMilan MartinNov 10, 20255.0Add a great experience the customer service was primo the food was elegant amended to all my family and friends
- RQRyan QuinlanOct 30, 20251.0Would give it zero if you could! STAY AWAY!!$ Employees should all be fired
- JWJoshua Van Der WeideOct 20, 20251.0Portion control is waaay too small. The amount of chicken you get is like one chicken tender at any other restaurant, chopped into really small pieces. I asked the lady that checked me out for a small cup for sole water. After pouring water in my cup, someone from behind the counter came running out, saying no more “juice” allowed. I showed him my cup filled with water, which made him realize he was wrong for an accusing me of stealing???? You guys need to step it up. We’re in Newton, MA. Let’s have some pride.
- TBThomas BabumbaOct 19, 20251.0You ever been served by someone while they’re watching TikTok? I have. Like owns this place?? So unruly.
- MAMesut AkdagOct 10, 20251.0The staff are disgusting — they treat customers badly and always look grumpy. They act as if they’re trying to kick the customers out. And the portions they give are ridiculously small. When we go to other branches, they give much more food and treat customers with a smile. But here, it feels like they’re about to attack us. We pay our money and get insulted in return. I’ve never seen such rude and unethical staff in my life.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Newtonville serve?
Chipotle Newtonville serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced wholesome ingredients without artificial colors or preservatives.
What are the operating hours for Chipotle Mexican Grill in Newtonville?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Can I order Chipotle Newtonville food online?
Yes, you can order online through Chipotle's official website or the Chipotle app.
How can I contact Chipotle Mexican Grill in Newtonville?
You can call the location at +1 617-340-3743 or email MA.4181.Newtonville@chipotle.com.
Does Chipotle Newtonville have a rewards program?
Yes, by signing up for Chipotle Rewards, you can earn free food and access exclusive offers.
Where is Chipotle Mexican Grill located in Newtonville?
It is located at 847 Washington St, Newton, MA 02460, USA.
Which nearby pharmacy can I visit near Chipotle Mexican Grill in Newtonville?
CVS Pharmacy is nearby for any pharmaceutical or retail needs before or after your Chipotle visit.
Are there any nearby coffee shops to Chipotle Newtonville?
Yes, Clover, a fast food restaurant and coffee shop, is close by for coffee or quick snacks visiting alongside Chipotle.
What nearby landmark is close to Chipotle Mexican Grill in Newtonville?
Washington Place, a landmark and historical building, is located nearby which you might explore before or after dining at Chipotle.
How can I find out more about Chipotle Mexican Grill on social media?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter. You can find official profiles and updates there.