Dunkin'

Reviews

• AC

  Alex C

  Mar 28, 2026
  5.0
  This coffee hit different today, first time at this location but I think their coffee here is better than other places. What’s their secret? 😅
• AL

  Alan Lefebvre

  Mar 12, 2026
  5.0
  Bathroom was not clean.
• TT

  Tiff

  Jan 16, 2026
  3.0
  I keep ordering a menu item without pork, and keeping being given pork. If you have aversion to it, avoid this Dunkin, as they don't seem to care about food or customer safety, unfortunately. Dunkin is great, though.
• JH

  Juan Holguin

  Jan 10, 2026
  1.0
  I requested a small hot coffee ended up with a medium iced coffee filled with sugar requested five munchkins got super hard donuts that must’ve been left out since yesterday. Don’t go here. Horrible service rude customer service I wish corporate can contact me.
• RJ

  Ryan Jarmusik

  Jan 6, 2026
  1.0
  I visited this Dunkin location in Watertown and ordered a mocha latte with oat milk. The employee did not seem to know how to make a latte at all — the milk was not aerated properly, and the machine made a loud screeching sound the entire time. I politely asked for the drink to be remade, but on the second attempt the employee guessed how much espresso to use and repeated the same incorrect process. When I asked if someone else could make it, I was told no. At that point, I asked for a regular hot coffee instead and requested a refund for the difference. The employee took my receipt and said he could not issue a refund, then offered a donut instead — which is not an acceptable substitute for money I paid. Charging a customer for a drink that wasn’t made correctly and then refusing a refund is unacceptable. This location clearly needs better training and basic customer service standards.

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