Chipotle Mexican Grill

2.4
357 reviews
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About

Mexican Restaurant
Chipotle Newburyport Rte 113 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
47 Storey Ave, Newburyport, MA
01950, United States

Hours

Reviews

2.4
357 reviews
5 stars
84
4 stars
29
3 stars
20
2 stars
30
1 star
194

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables, unclean food prep areas, and poor hygiene practices among staff.

Service Quality

Customers frequently reported slow service, unhelpful staff, and incorrect orders, leading to a frustrating dining experience.

Food Quality

Many reviews mentioned issues with food freshness, portion sizes, and overall taste, with some customers experiencing foodborne illness.

Staff Attitude

Several customers noted that staff appeared unfriendly or uninterested in providing good service, contributing to a negative atmosphere.

Management Issues

Multiple reviews indicated a lack of effective management, resulting in frequent ingredient shortages and poor operational practices.
  • PL
    Paige Lane
    3 days ago
    1.0
    This is just crazy to me. I spent $50 to feed my family it was not worth the money at all. This is exactly how my bowl came. I asked for fajita veggies not in there. There's hardly anything in there for that matter. My fiance got a steak burrito and he got maybe 3 pieces of steak at the bottom. We were very disappointed and just can't believe the amount of money we paid for this.
  • JB
    Joe Bruno
    Dec 23, 2025
    1.0
    Do not go here, the previous reviews are accurate. Staff has no urgency and continues side conversations in lieu of greeting/taking orders, person behind me left because the line was getting no attention. Food was not stocked and queso bowl I ordered was filled half way. Person that made our food proceeded to check us out at the cash register with her gloves on then took more orders. Tables were dirty. The food absolutely destroyed both of our stomachs. Last Chipotle I will be having for a long time.
  • MV
    Mark E. Velic
    Dec 13, 2025
    1.0
    Super slow workers! Absolutely zero effort put into simply making the food. Always a line. They seem to be rationing portions here. Complete joke. Someone needs to clean this place up
  • RR
    Robert Rivera
    Nov 21, 2025
    3.0
    Unfortunately, my experience at Chipotle was a letdown 😔. The food was not fresh and it showed in the taste. The burrito was cold and the meat lacked flavor. Service was quick, but it didn't make up for the lack of quality in the food. Hope they improve their prep process to offer a better experience. ⭐️⭐️
  • TB
    Teremun Beard
    Nov 12, 2025
    1.0
    I came here and ordered a simple chicken bowl. I was honestly surprised when the worker gave me a decent amount of chicken knowing how chipotle is so skimpy with their portions. When i got the register i also added a small chips and queso and the register worker told me my total was $19 dollars and walked away. Reasonably I was confused because how does a normal chicken bowl and small chips and queso cost $20 dollars?? I wait the minute and a half while she prepares a drink and tries to look busy and she returns and i question the total saying i ordered a small chips and queso. She then goes "yeah I got a small chips and queso here..." then pauses. I replied "So why is my total 19 dollars?" She then replies saying "Ohhh thats because this is double chicken" refering to my bowl. Keep in mind I did not order double chicken. I then continuously repeat how I did not order that with her countering and saying that according to company policy that was double chicken in my bowl and I needed to pay the extra $5 dollars. She then says shes gonna go ask the worker who made my bowl if I got double chicken in a way to try and call my bluff. I told her go ahead and the worker who made my bowl confirmed I did not order double chicken. The cash register worker then, acting all haughty and refusing to apologize, goes "well according to company policy this is a double chicken serving, but I will allow it just this once." Shes acting like shes the governer of chicken portions give me a break lady. So i get my bowl and I leave. I'm never coming back to chipotle ever again and this solidified it for me. I barely gave them a second chance when I came here and this was a terrible experience. Never again will I be ordering here in my life. If you want to be charging so much money for a generic meal of chicken, rice and beans, at least try to make me feel good about it. My rating for Chipotle and especially this location: Service 0/5 Taste 2/5 Cost 0/5 Will I return? NO

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Newburyport serve?

Chipotle offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.

What are the operating hours of Chipotle Mexican Grill at 47 Storey Ave, Newburyport?

Chipotle is open daily from 10:45 AM to 11:00 PM.