McDonald's

3.5
752 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1080 Kings Hwy, New Bedford, MA
02745, United States

Hours

Reviews

3.5
752 reviews
5 stars
271
4 stars
144
3 stars
135
2 stars
73
1 star
129

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, old, or improperly prepared food, including raw patties and incorrect orders.

Customer Service

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customer needs.

Cleanliness

Several customers expressed concerns about unsanitary conditions, including unwashed hands by employees and dirty restrooms.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
  • IR
    ian reilly
    Nov 13, 2025
    5.0
    Fast and quick and easy to navigate around with the app to get your order
  • SD
    Steffanie Dooley
    Oct 19, 2025
    1.0
    All the workers cooking and preparing food did not wear gloves. I seen a female worker pick up piles of cheese and she did not have on gloves. This location is not sanitary at all. The managers should be ashamed of themselves for allowing this to happen.
  • HO
    Hannah Overton
    Jul 28, 2025
    1.0
    I ordered a bacon double with only Mac sauce.. I got a double quarter pounder with no cheese no bacon old Patty's they were rude cuz I asked them politely to re make it. And they said they didn't know how. Idk if it's more training needed but bun onions patty cheese bacon patty cheese Mac sauce top bun serve.
  • EK
    Eric Khaziki
    Jul 17, 2025
    1.0
    raw burger patties and burnt tenders!! What's going on?? I really like the workers working the window especially the lady in the morning very nice!! But the food was not exceptable today!!
  • IH
    Isabella Hansmann
    Jul 4, 2025
    1.0
    I brought my two kids and their friend to mcdonalds because we were starving on july 4th at around 4:15 and when I tell you that was the WORST i menas it. Mistake #1 I ordered two happy meals one with sprite and one with lemonade and they tried to up charge the lemonade and said I ordered a medium which I didnt and after fixing that mistake I still got a medium and a regular size but for some reason I was given two sprites. Mistake #2 When I got too the window they gave me a back with some sort of meal with a big mac in it when I ordered the number three and a cheeseburger me being a good citizen gave the food back, but when I respectfully gave the food back to them they started to say “What?? Huh??” Acting like its my fault!!!! Next time I’ll remember too just take the food and leave. Mistake number 3# when they were talking amongst themselves they did not hand me any straws I had to request them as well as we got no napkins which I would of asked for but we had already left. Mistake #4 Once I left and took a sip of my “sweet” tea it was in fact not sweet but the regular one even though I asked for the sweet one. Not to mention when I looked at my Double quarter pounder with cheese the box was greasy and destroyed. There was barely any good customer service and the workers seemed annoyed at something they caused. Next time.. burger king it is!!

Frequently Asked Questions About McDonald's

What are the traditional opening hours for McDonald's at 1080 Kings Hwy, New Bedford?

McDonald's at 1080 Kings Hwy, New Bedford, is open daily from 5:00 AM to midnight.

When is the drive-thru service available at this McDonald's location?

Drive-thru service is available daily from 5:00 AM to midnight.