Panera Bread

4.0
864 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Needham is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
120 Highland Avenue, Needham, MA
02494, United States

Hours

Reviews

4.0
864 reviews
5 stars
408
4 stars
256
3 stars
90
2 stars
45
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff friendliness while others report rudeness and poor attitude.

Food Quality

Food quality is inconsistent; some customers enjoy the meals while others complain about tasteless dishes and small portions.

Cleanliness

The restaurant is generally reported as clean, with specific praise for the cleanliness of the bathrooms.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.

Pricing Concerns

Customers express concerns about rising prices and perceived value, with some feeling that portion sizes have decreased.
  • JO
    Jamie Orr
    3 days ago
    5.0
    I accidently dropped my wallet in the restaurant. A patron reportedly turned it in to the manager. They found my business card inside and called me. I came and picked it up, and my $500 cash was still in it. I fully expected to pay the "idiot tax" (wallet returned without cash), but was relieved to find that everyone who handled my wallet was honest. Thank you!
  • GR
    Gina Reynolds
    6 days ago
    5.0
    Love Panera!!
  • AA
    Alex Alexandrov
    Nov 15, 2025
    1.0
    Unfriendly staff blatantly ignored me at the counter. Won't be back.
  • CR
    Carolyn Runyon
    Oct 7, 2025
    5.0
    Joel greeted me with the biggest smile, so polite, unfortunately they were out of bread bowls but that happens. My order was perfect, the place was clean, they all work together as a team. Super impressed with this location!
  • MM
    Mike
    Sep 14, 2025
    5.0
    A whole lot of Panera breads water down their soda, this location does not. Thank you to the manager/owner of this location for not cheeping out on your sip cup customers 🙏

Frequently Asked Questions About Panera Bread

Does Panera Bread Needham accept reservations?

No, Panera Bread Needham does not accept reservations.

What are the opening hours of Panera Bread Needham?

Panera Bread Needham is open from 6:00 AM to 9:00 PM Monday through Friday, 6:30 AM to 9:00 PM on Saturday, and 7:00 AM to 9:00 PM on Sunday.