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McDonald's

3.9
(492 reviews)

Business Details

340 Chestnut St, Needham, MA
02492, United States
(781) 444-8592
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
340 Chestnut St, Needham, MA
02492, United States

Hours

Reviews

3.9
492 reviews
5 stars
226
4 stars
118
3 stars
64
2 stars
25
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and helpful staff, with some noting excellent service experiences.

Cleanliness

While some reviews highlighted cleanliness, others reported dirty dining areas and unsanitary conditions.

Order Accuracy

Multiple customers experienced issues with incorrect or missing items in their orders, particularly during busy times.

Food Quality

Feedback on food quality was mixed, with some enjoying hot and fresh meals while others received cold or stale food.

Customer Experience

Several reviews mentioned negative experiences related to rude staff and poor management responses to complaints.
  • TB
    Travis Benoit
    2 days ago
    1.0
    Foul play in back room. Owner needs to be investigated.
  • TS
    Trevor Sinclair
    Feb 26, 2026
    5.0
    Friendly staff!
  • JS
    john smith
    Feb 16, 2026
    5.0
    The restaurant had a welcoming feel.
  • MS
    Mayisel Soto
    Feb 5, 2026
    5.0
    I used to go to the McDonald’s in Newton, but because of Yiselle, I now come to the McDonald’s in Needham on Chestnut Street and it’s absolutely worth it. Yiselle truly personalizes my experience every single time. She greets me by name, knows my order, and makes it perfectly each visit. She goes far beyond just doing a job. She treats customers like friends, and that kind of care from McDonald’s is rare. Employees like Yiselle are the reason people keep coming back, the reason I will continue to come to this location. Thank you for always making my experience so positive Yiselle! And for always making my macchiatos delicious!
  • XX
    Xy2
    Nov 21, 2025
    1.0
    So dirty inside! All the tables had either drinks spilled, ketchup splattered or crumbs all over. Floors were sticky also. I sat down in their dining room to eat, and the table i was sitting at, I had to clean with napkins. Everything just grossed me out. There was so many of them in the kitchen, just standing and two employees also sitting down, in the dining area also, while they were on their phones. So it’s not like they were busy. I was the only customer in there for the whole half hour. At one point I needed ketchup, so I went up to the counter and asked the lady if I can have some ketchup. She handed me the container of where they store their ketchup and it was mostly empty and couldn’t help but notice how filthy the container was with crumbs all over. It just looked like it had not been cleaned in a while. This is the same ketchup that they are putting in bags with food! They were also leaking? All the packets I got had dried ketchup stuck on them. I didn’t even bother using them. Disgusting! I’ve been at other McDonald’s where it was spotless and you could eat off the floor! Definitely not this one. Avoid it if you can!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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