Welcome to Woops! Macarons & Gifts, the most prominent French macaron company in North America! We’re glad to offer the greater Boston community a wide array of the best French macarons and gift options at our beautiful boutique kiosk located at the Natick Mall. Our gorgeous location is unlike anything in the area. Here you’ll find the best French macarons in the whole state of Massachusetts (or even the whole country), in more than 15 different flavors: from classics such as Dark Chocolate and Strawberry to more refreshing ones like Lemon Meringue and Peppermint. Apart from these delectable sweets, you’ll also be able to enjoy our mind-blowing cremebellos and creamy Argentinian alfajores!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.