Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.1
1,084 reviews
5 stars
634
4 stars
208
3 stars
91
2 stars
50
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the staff for being friendly, attentive, and professional, with particular mentions of employees like Matt and Moses.
Food Quality
The burgers and shakes received high marks for taste and quality, though some reviews noted issues with saltiness and greasiness.
Cleanliness
The restaurant was often described as clean and well-maintained, contributing to a positive dining experience.
Customer Experience
Overall, many customers expressed satisfaction with their experiences, highlighting the welcoming atmosphere and good value.
- GHGreg Heller4 days ago3.0We haven’t been here in 7 years. Read some decent reviews and thought we’d try it again. Matt greeted us at the counter. Friendly and helpful. Food came out quick and hot. The burgers were good, but too salty. Fries were perfect. We’ll probably try it again and see how the burgers go. If they are always this salty, probably not something we’d keep eating. Otherwise a good visit.
- CBCorinne Boisseau4 days ago5.0It was my first time here and Matthew helped me understand the menu and find the perfect meal for me. Great service, highly recommend.
- AMAsiel Mena5 days ago5.0Great food and service! Totally recommend it!
- KBKatie BazykJan 1, 20262.0This place is a dump. The bathrooms are unspeakably gross. Walls have holes in them. Soap dispenser hanging off the wall. Food delicious though.
- FAFRATERNAL AUTODec 17, 20251.0Today I walk into your Natick Massachusetts location planning to sit in and dine. However, I wasn't greeted when I approached the counter. I patiently waited for service but decided to use the app to order my food. When I received the notification that my food was ready I had to ask to get my food as the front end employee started to walk into the kitchen area. However, at this time walking out of the kitchen was an employee by the name of "Tre", who attempted to grab my bag with out gloves on. As he went to grab my bag I saw he didn't have gloves on so I suggested he doesn't touch my food with out gloves. He then told me, in a disrespectful tone to "calm down" or he will refuse giving me my food. I said that's fine and asked for a refund however the original front end employee was able to de-escalate the situation and with out gloves she passes me the bag. I didn't think anything of it because I was super frustrated. at this point I started to walk out but stopped to ask "Tre" his name. He responded by asking "what's your name"? I've been in Retail/Customer service for many years and in retail management for seven of those years. Its safe to say this is not how one should treat customers who are spending there hard earned money
Frequently Asked Questions About Smashburger
What type of cuisine does Smashburger in Natick offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours for Smashburger's dine-in service?
Smashburger in Natick is open daily from 10:30 AM to 9:30 PM for dine-in service.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger offers both delivery and takeout services. Delivery is available from 10:00 AM to 9:00 PM every day.
Can I order Smashburger food through a mobile app?
Yes, you can order Smashburger food through their mobile app available on the Apple App Store.
Does Smashburger accommodate dietary preferences such as vegetarian options?
Yes, Smashburger serves vegetarian options and has a children's menu available.
Is Smashburger in Natick wheelchair accessible?
Yes, the Smashburger location in Natick has wheelchair accessible entrance, parking, seating, and restrooms.
Are customers allowed to bring their dogs to Smashburger?
No, Smashburger does not welcome dogs on the premises.
What nearby attractions can I visit before or after eating at Smashburger?
You can visit Sherwood Plaza Shopping Center nearby for shopping and events, or enjoy a meal at Zaftigs Delicatessen, a kosher restaurant close by.
If I need orthotic services nearby, where can I go near Smashburger?
The Good Feet Store, specializing in orthotics, is located near Smashburger in Sherwood Plaza.
Are there other services like beauty salons close to Smashburger in Natick?
Yes, nearby you will find beauty salons such as Tammy McBride/Dellaria Salon and Nails and Co. Spa for hair and nail services.