Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.6
249 reviews
5 stars
106
4 stars
42
3 stars
35
2 stars
20
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
Management Issues
Several reviews mentioned unprofessional behavior from management, contributing to a negative dining experience.
Convenience
The location is noted for its convenience within the mall, but the service issues detract from the overall experience.
- MRMelyssa ReyesSep 7, 20251.0I went to McDonald’s on 8/31 with my son, I placed a mobile order which is intended for skipping the line and getting your order fast then having to wait in line, I noticed my meal was sitting at counter and it didn’t have fries in it, I saw the manager (who was very rude by the way) add fries to two other people’s orders and gave them their order and those people order at the counter wayyyy after I placed my order. When I brought it to the managers attention he gave me an attitude and told me I should of told him I was there - negative I do not need to inform him I was there he was supposed to have my order ready at the counter seeing that is the reason for mobile order. He had the nerve to be upset with me over it and then proceed to tell me I ordered a Diet Coke when I know for a fact I did not he stated he did not have regular coke to I asked for a Sprite instead he told me no I can not have a sprite I needed to take the Diet Coke which I do not drink and when I asked the lady at the register to replace it with a sprite she as well proceed to tell me no! Which was ridiculous I paid my money I should get what I want and if it’s not available I should be entitled to a refund or replaced I GOT NEITHER! This is incompetence and ignorance. Do better
- MLMelyssa LorenAug 31, 20251.0The woman that took my order did not give my little brother his drink was extremely rude and I paid twice for it! Had to wait so long just so she could say I did not pay!!
- LBLoaded Hash BrownAug 26, 20254.0The workers were nice at the drive fru, but when I got my meal I looked at the apples and they gave me a full sliver of apple, I'm sorry I just get picky with it 😖
- ECEric ChristiansenAug 9, 20251.0McDonald's in the Natick mall at 08/09/2025 Saturday 11.30 am had no type of hamburgers for sale. How does a McDonald's have no hamburgers? Across the street got real burger at smachburger a burger joint that actually sells hamburgers.
Frequently Asked Questions About McDonald's
What are the main operating hours for McDonald's in Natick?
McDonald's in Natick is generally open from 11:00 AM to 7:00 PM Monday through Thursday, extended hours on Friday until 8:00 PM, Saturdays until 9:00 PM, and Sundays until 6:00 PM.
When is the drive-through service available at this McDonald's?
The drive-through is open from 11:00 AM to 7:00 PM Monday through Thursday, until 8:00 PM on Friday, 9:00 PM on Saturday, and 6:00 PM on Sunday.
What delivery options does McDonald's Natick offer?
McDonald's Natick offers delivery service between 11:00 AM and 6:59 PM Monday through Thursday, extended to 8:59 PM on Friday and Saturday, and until 5:59 PM on Sunday.
Can I order McDonald’s food using a mobile app?
Yes, you can order via the McDonald's App available on both iOS and Android platforms. The app provides features like ordering, mobile offers, and MyMcDonald's Rewards.
Which payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's Natick offer curbside pickup?
Yes, curbside pickup is available to customers at this location.
Is McDonald's Natick accessible for individuals with disabilities?
Yes, the location has wheelchair accessible entrance, seating, and restrooms for customer convenience.
What nearby places can I visit when dining at McDonald's in Natick?
McDonald's is located in the Natick Mall area, close to stores like American Eagle & Aerie, Claire's, and the Amazon 4-star retail store, providing great shopping options before or after your meal.
How can Natick Mall nearby McDonald’s help customers find their way?
Since McDonald's is located inside Natick Mall, the mall’s signage, parking, and mobile phone stores can help visitors easily navigate to McDonald's.
Are there any nearby dessert places near McDonald's in Natick?
Yes, nearby you can visit Carvel Express, an ice cream and dessert shop, perfect for a sweet treat after enjoying your meal at McDonald's.