Business Details
About
Mexican Restaurant
Chipotle Natick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
402 reviews
5 stars
139
4 stars
64
3 stars
39
2 stars
30
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, excessive salt, and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The location received consistent complaints about cleanliness, with reports of dirty tables, floors, and food preparation areas.
Portion Sizes
Several customers expressed dissatisfaction with the portion sizes, stating they were smaller than expected compared to other locations.
Staff Attitude
Many reviews noted unprofessional behavior from staff, including lack of engagement and dismissive attitudes towards customers.
- AQAlexandra QuiltyNov 6, 20251.0Went in at 7:30pm (wasn’t busy) and I asked the employee to change his gloves as I have a gluten allergy. He seemed annoyed by the request. He proceeds to start my bowl and I received a tiny scoop of rice in my bowl. I got small scoops of everything and my adult sized bowl looks like a child size and I still had to pay full price. I was in a rush and was starving. I always try and give this location another chance and it continues to disappoint.
- MMMeliodasOct 24, 20251.0I go to Chipotle all the time. But this location they stingy with food portions. Bought a bowl and it only had 60-70% of what typically get at Chipotle. Never coming back.
- EGEthan GaudetOct 22, 20251.0I’m in disbelief currently with the portions I got today. I was about to walk out and leave my bowl on the counter. Do not come to natick chipotle today I repeat don’t not come!
- ISIjaz ShujaOct 16, 20251.0I ordered to pick up I went after 45 minutes my order wasn’t ready very poor service at natick MA service is very poor and food quality is very bad and getting bad every time I go there don’t waste your money go somewhere else
- JGJac GSep 20, 20251.0Would rate 0 stars if I could. Ordered delivery from this location, forgot the rice, chicken, beans, and lettuce. Re-ordered again, same thing happened. Was told they would re-deliver, but it was never delivered. There is also no phone service to this store, only robots.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Natick serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Natick, MA?
It is located at 219 N Main St, Natick, MA 01760 in the Middlesex sublocality.
What are the operating hours of Chipotle Mexican Grill in Natick?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Can I order food for pickup or delivery from Chipotle in Natick?
Yes, Chipotle in Natick offers both in-store pickup and delivery services.
How can I contact Chipotle Mexican Grill in Natick?
You can reach them by phone at +1 508-653-1007 or via email at MA.2987.Natick@chipotle.com.
Does Chipotle in Natick accept online orders and gift cards?
Yes, they provide online ordering, catering services, and accept gift cards and credit cards for payment.
Are there nearby places where I can do shopping or run errands before or after visiting Chipotle Natick?
Yes, the 9-27 Shopping Center and Dollar Tree are nearby shopping options for your convenience.
What other food options are close to Chipotle Natick?
Nearby food options include Anthony's Coal Fired Pizza & Wings, Five Guys burger restaurant, Panera Bread cafe, Dunkin' coffee and donuts, Orange Leaf Frozen Yogurt, and Ben & Jerry's Truck ice cream truck.
Are there any nearby services for shipping or courier needs near Chipotle Natick?
Yes, several UPS Access Point locations for courier and delivery services are nearby for your convenience.
Does Chipotle Natick support community and fitness activities in the area?
Nearby, you can find F45 Training gym for fitness, and ChopChop Magazine Español which offers community services and printing services.