Dunkin'

Reviews

• AC

  A C

  Apr 12, 2026
  1.0
  Customer service is the worst here. You wait at drive-through way longer than you should with only one car ahead of you. No idea offense to people working there, but you need to have some English to be able to communicate with the customers. How do you get your order right? Please some english.
• ML

  Maged Lotfy

  Feb 16, 2026
  1.0
  During my recent visit on Monday, February 16, 2016, at approximately 11:30 AM, I utilized the drive-through service and found the communication style of the staff to be unprofessional.
• YA

  Yinna Do it All

  Jan 30, 2026
  1.0
  This is still the worst Dunkin Donuts in Natick - no comparison. They usually will not let you know when they don't have something until its too late, mess up drink orders completely (how do you NOT PUT MILK IN THE COFFEE?!!!) or simply forgot your order until you ask them about it. I've given this place more chances than it deserves and if its literally a coin flip if you actually get what you ordered. Also, i'd say half of the staff here doesn't acknowledge you or your presence - I guess it's an inconvenience for them to actually get your order right. I only go here if I literally can't go anywhere else but best to avoid this Dunkin at all costs. Awful.
• MM

  M

  Jan 21, 2026
  1.0
  Horrible service Young kids who dont care about their job...coffee was wrong with like 2 ice cubes for an med ice coffee. Hash browns were cold. Waited to order while 3 kids hung out at drive through area. They barley speak to you. And got served coffee while one of them was scrolling on their phone. Definitely dont recommend this place till a change of staff.
• KN

  Kate Nolan

  Jan 20, 2026
  5.0
  The best coffee here!

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