Customers rave about the delicious and creamy ice cream, with many unique flavors and homemade waffle cones.
Customer Service
The staff is frequently described as friendly, helpful, and welcoming, enhancing the overall experience.
Breakfast Options
The breakfast menu, including sandwiches and coffee, receives positive feedback for quality and taste.
Pricing Concerns
Several reviews mention that prices are high, particularly for ice cream and breakfast items, which some customers find excessive.
Allergy Awareness
There are concerns regarding staff training on food allergies, with reports of mishandling orders for customers with allergies.
TL
Terri Lynn
Nov 20, 2025
5.0
This was absolutely wonderful. I highly recommend this a a must stop!!!!
SD
Simone van Deventer
Oct 26, 2025
5.0
Hands down our fav ice cream spot in Nantucket, their waffle cones are chefs kiss and they now also have a brownie waffle cones which just makes your ice cream even better.
Love love love it
SA
S AF
Oct 21, 2025
3.0
Chocolate cone and peppermint ice cream great. Plain cone stale and caramel ice cream ice crystals; did not eat. No free samples.
SD
Susann Deutrich
Oct 19, 2025
5.0
Großartige 🍨. Viel zu gut um eine Sünde zu sein.
RH
Rema Holland
Oct 15, 2025
5.0
We visited Jack and Charlie’s daily on our girls trip! Coffee drinks, smoothies, breakfast goodies and ice cream! Everything was delicious and everyone was friendly and fun. They even have a gluten free waffle cone - wow!
Frequently Asked Questions About Jack & Charlie's Ice Cream
What are your hours?
Our operating hours extend from 7:00 AM to 11:00 PM daily, beginning after Memorial Day.
Where are you located?
Our establishment is situated at 10 Straight Wharf, Nantucket, MA 02554, offering a convenient location for our customers.
Do you have ice cream cakes?
We do offer ice cream cakes. Customers can select any flavor for their cake.
Do you sell t-shirts and hats?
Indeed, we offer both t-shirts and hats for purchase at our shop.
Do you have gluten-free options?
We provide a selection of gluten-free options for our customers with dietary restrictions.
Do you have dairy free ice cream?
Our menu includes dairy-free ice cream alternatives for those with lactose intolerance or dietary preferences.
Do you have sugar free ice cream?
We offer sugar-free ice cream options for customers seeking low-sugar or sugar-free alternatives.
What are Jack & Charlie's Ice Cream's operating hours?
Jack & Charlie's Ice Cream operates daily from 7:00 AM to 11:00 PM starting after Memorial Day.
Where is Jack & Charlie's Ice Cream located?
Jack & Charlie's Ice Cream is located at 10 Straight Wharf, Nantucket, MA 02554.
Does Jack & Charlie's Ice Cream offer ice cream cakes?
Yes, they offer ice cream cakes with any flavor selection available.
Are gluten-free and dairy-free ice cream options available at Jack & Charlie's?
Yes, Jack & Charlie's Ice Cream provides gluten-free as well as dairy-free ice cream options to accommodate dietary needs.
What payment methods are accepted at Jack & Charlie's Ice Cream?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is Jack & Charlie's Ice Cream wheelchair accessible?
Yes, they have wheelchair accessible entrances, parking, and restrooms to accommodate all customers.
Can I purchase t-shirts and hats at Jack & Charlie's Ice Cream?
Yes, both t-shirts and hats are available for purchase at their shop.
What types of food and beverages does Jack & Charlie's offer?
They offer breakfast sandwiches, acai bowls, ice cream, coffee drinks, tea drinks including boba and chai tea, smoothies, avocado toast, and more.
What nearby shops can I visit before or after enjoying Jack & Charlie's Ice Cream?
You can visit nearby places like Jewel of the Isle for jewelry shopping, Summer Shades for eyewear and optician services, and Four Winds Gifts for flowers and souvenirs.
Are there other food and beverage options near Jack & Charlie's Ice Cream?
Yes, nearby restaurants such as Provisions, Nantucket Tavern and Gazebo, and B-Ackyard Barbeque offer a variety of dining experiences to complement your visit.
Is there parking available if I visit Jack & Charlie's Ice Cream and nearby shops?
Yes, Jack & Charlie's Ice Cream offers free parking lot access, making it convenient to explore the nearby shops and restaurants on Straight Wharf.