Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Monson, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
217 reviews
5 stars
112
4 stars
36
3 stars
26
2 stars
15
1 star
28
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, incorrect orders, and rude staff, indicating a decline in overall service quality.
Staff Performance
While some employees received praise for their friendliness and efficiency, others were criticized for being inattentive or unprofessional.
Product Consistency
Many reviews highlighted issues with inconsistent drink preparation and food quality, including burnt items and incorrect orders.
Management Issues
Several customers expressed concerns about management practices, including favoritism and lack of oversight, which contributed to poor employee performance.
Cleanliness and Safety
There were multiple complaints regarding cleanliness and food safety, including staff not following hygiene protocols.
- EEemma6 days ago1.0I ordered a small hot latte with a flavor shot and received a cup of STEAMED MILK… on TOP of that it didnt even have the syrup in it. The snackin bacon i ordered was ice cold, burnt and received about 3 pieces with mostly crumbs. In the past ive ordered a cookie butter cloud latte, it took them multiple times to get it right- first a black iced coffee, then a peppermint mocha latte (??). After that, they finally gave me the drink I ordered and it tasted bitter with no cookie butter syrup in it. Id confidently say about 10% of the time my order is actually correct.
- MTMorgan TalbotNov 15, 20251.0Coffee is NEVER sweet even if you tell them the exact amount of cream and sugar you want. Food is always cold or burnt, hash browns are always stale and mushy. We just ordered from this location for the first time in months hoping they'd be better, but we still got bitter coffee and ours kids egg and cheese wraps were so burnt the cheese was just brown and hardened like plastic. I wish I remembered to take a photo. It comes out like that more than not which is why we stopped ordering food from them and decided to wait months before trying again. I highly recommend taking the quick drive to the Dunkin in Palmer. A little out of the way but worth it, they're much better there
- CWCurt WillisOct 26, 20251.0Took 27 minutes in the car line to get 3 breakfast sandwiches and s black coffee. 10 minutes just sitting at the pickup window watching a gaggle of employees walking in circles accomplishing very little. Terrible!
- DNDiana NOct 26, 20251.0Do yourself a favor and save your money. Ordered a sandwhich and an iced coffee. There was not a single piece of ice in my ICED coffee and it tasted burnt. The bread on my sandwhich was not toasted. Go here if you want disappointment and the loss of your money.
- GSGregory SteeleSep 30, 20255.0Coffee
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' in Monson, MA?
Dunkin' Monson is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' Monson offer delivery services?
No, Dunkin' Monson does not offer delivery services.
Can I order ahead from Dunkin' Monson for a quick pickup?
Yes, you can order ahead using the Dunkin’ mobile app or online for a fast grab-and-go experience.
What types of food and beverages are served at Dunkin' Monson?
Dunkin' Monson serves coffee, espresso, breakfast sandwiches, donuts, tea, and comfort food for breakfast, lunch, and brunch.
Is there a drive-thru available at Dunkin' Monson?
Yes, Dunkin' Monson has a drive-thru for convenient service.
Are there options for vegetarian customers at Dunkin' Monson?
Yes, Dunkin' Monson serves vegetarian-friendly options.
Does Dunkin' Monson accept credit and debit card payments?
Yes, Dunkin' Monson accepts both credit and debit card payments.
What nearby places can I visit before or after my stop at Dunkin' Monson?
Nearby you can visit Monson Savings for banking, Torta Pizza and Monson Italian Pizzeria for additional dining options, and Clarity Massage for relaxation.
Is there a gas station near Dunkin' Monson for refueling your vehicle?
Yes, multiple gas stations such as Phillips 66, Phillips 66 Gas, and Monson Gas & Go are nearby, convenient for refueling before or after your visit.
Can I find other retail and specialty shops close to Dunkin' Monson?
Yes, nearby specialty shops include This an That Candle Company for gifts, Route 32 Barber Shop and Blissful Moments Hair and Tanning for personal care, and The Monson Thrift Store for unique finds.