Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
While many customers enjoyed the bagels and sandwiches, there were numerous complaints about burnt bagels, incorrect orders, and inconsistent quality.
Customer Service
A significant number of reviews highlighted poor customer service, including rude staff, lack of communication, and unprofessional behavior.
Order Accuracy
Multiple customers reported issues with their orders being incorrect or incomplete, leading to frustration and dissatisfaction.
Cleanliness and Atmosphere
Several reviews mentioned the store being unclean and uninviting, with some customers noting a lack of seating and a chaotic ordering process.
NN
Nicole
Jan 4, 2026
4.0
Ordered takeout from Bruegger’s Bagels and it actually hit the spot. The peppered bacon, egg, and cheese on an everything bagel was delicious and the bagel was super fresh. Iced coffee was solid too. Everything traveled well and genuinely made my morning. A bit on the pricey side, but at least it was worth it.
JK
John Kapaniris
Dec 28, 2025
1.0
Nothing beats raw bagels and a stomach ache served by inept excuses for "bakers" on a Sunday morning
BE
Bob Evans
Nov 18, 2025
2.0
I’ve ordered through door dash 3 times now, and this is the 2nd time they have forgotten to give me the cream cheese I ordered.
AW
Angela and Alex Wong
Nov 16, 2025
1.0
Visited today (11/16/25) and the experience was a total letdown. Ordered a specific bagel that was apparently out of stock, but nobody bothered to tell me. I waited a full 15 minutes staring at the pickup counter before I finally asked where my order was—only then was I casually told “oh, we don’t have that, pick something else.”
No apology, no heads-up at the register, no effort to make it right. Just a shrug and a wasted chunk of my afternoon. If you’re out of something, say it when the order is placed. Basic customer service 101.
Bagel itself was fine, but the complete lack of communication and accountability ruins the whole visit. Won’t be back. Terrible service.
KB
Katey Bullock
Nov 9, 2025
3.0
The food was tasty, as it usually is. However, the customer service was awful. There was no communication between staff (who were mostly preoccupied with side conversations), so they forgot about our order until we reminded them. And then, when we got our cold brew, they preemptively poured in cream. I asked what they had poured in, he informed me, and then the staff proceeded to loudly complain about me asking for 2 minutes after we walked away. The staff were continually talking about customers both while they were there and when they had left. I would not return to this location because of this experience.
Frequently Asked Questions About Bruegger's Bagels
What types of bagels and sandwiches does Bruegger's Bagels at 360 Granite Avenue offer?
Bruegger's Bagels offers authentic New York style bagels, gourmet topped bagels, and a variety of breakfast and deli sandwiches including Farmhouse, Vermonter, Western, and Sriracha Honey Sunrise Egg Sandwiches.
What are the operating hours of Bruegger's Bagels in Milton, MA?
Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.
Does Bruegger's Bagels provide catering services?
Yes, they offer breakfast and lunch catering which can be ordered online.
Which payment methods are accepted at Bruegger's Bagels?
They accept American Express, Discover, Mastercard, Visa, cash, and contactless payments including Android Pay, Apple Pay, and Samsung Pay.
Can I order ahead or use a mobile app for Bruegger's Bagels?
Yes, you can order ahead using their mobile app available on Android and iOS platforms.
Is Bruegger's Bagels wheelchair accessible and do they have restrooms?
Yes, the location has wheelchair accessible restrooms and facilities.
Are there parking options available near Bruegger's Bagels at 360 Granite Avenue?
Yes, there is free street parking available near the location.
What dining options are available near Bruegger's Bagels?
Nearby dining options include A Lighter Fare and other local restaurants, providing a variety of choices for meals before or after visiting Bruegger's.
Are there any fitness or wellness centers close to Bruegger's Bagels?
Yes, Fitness Unlimited for Women gym and Body Benefits Day Spa are nearby, ideal for a workout or relaxation visit around your meal at Bruegger's.
What convenient services can I find near Bruegger's Bagels?
Nearby convenient services include East Milton Package Store for beverages, Milton Cleaners for dry cleaning, and several nearby ATMs such as Santander Bank ATM and LibertyX Bitcoin ATM, which can help you with your errands around your visit.