Dunkin'

Reviews

• SS

  Sarah Smith

  Dec 17, 2025
  1.0
  I am reporting these people to corporate. I just had a disgusting interaction with a manager and employee. The manager accused me of stealing from this location and not paying for a previous drink earlier this week. I placed an order through the app as I always do and the money was taken off of my card. This is racial profiling. If I did not pay for the drink, they should not have given me my mobile order days ago. They made a mistake on their end and made awful accusations and I will be going to corporate with receipts.
• QD

  Quick Dropbox124

  Dec 17, 2025
  1.0
  Rishi the manager has terrible customer service and his employees aren’t any better. They are scaring away all customers. And I will NEVER come back to this store again
• ST

  Stace Tucker

  Dec 10, 2025
  1.0
  As someone who works at Dunkin and knows Corprate rules and regulations........this outrageous me. The manager here claims a reusable metal cup that is not Dunkin brands cannot be used here, while memos from Corprate say that ALL reusable cups with lids are allowed here. The manager tried to discredit me & claimed I didnt know what Corprate standards are, until I showed him my jacket with the Dunkin logo on it. This rude manager forced me to pay nearly 5$ for a drink that with my reusable cup should cost only 3 & change. The manager was also rude, disrespectful, and does not know customer service standards. I recommend everyone who comes here to go to another Dunkin due to the fact this seems to be a targeted issue here.
• PP

  PAUL PAY

  Sep 24, 2025
  2.0
  If the donuts get any smaller,,,you will be able to eat a 1/2 dozen by yourself. Got some jelly donuts, WHERE IS THE JELLY?
• SS

  Sravanthi Sareddy

  Sep 10, 2025
  1.0
  If I could give a zero-star rating, I would. I had a very upsetting experience with the shift manager, "VENKY," whose behavior was unprofessional and completely lacking in basic customer service. When I ordered a Wake-Up Wrap, he was rude from the start, offering a list of options in a dismissive tone. I selected my choice, but when I received my order, the hash brown was missing. When I asked about it, his response was, “You didn’t ask for it,” in a tone that was unnecessarily harsh and unhelpful. He showed no willingness to listen or provide a solution. It was clear that he didn’t care about my experience as a customer or about representing the Dunkin’ brand in a positive way. His attitude was disrespectful, and the interaction felt borderline abusive. I am requesting that this issue be formally escalated. I would like to know how to submit an official report regarding this incident. Please have someone follow up with me directly. This kind of service is unacceptable, and I believe it needs to be addressed immediately.

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