Dunkin'

Reviews

• PP

  PAUL PAY

  Sep 24, 2025
  2.0
  If the donuts get any smaller,,,you will be able to eat a 1/2 dozen by yourself. Got some jelly donuts, WHERE IS THE JELLY?
• SS

  Sravanthi Sareddy

  Sep 10, 2025
  1.0
  If I could give a zero-star rating, I would. I had a very upsetting experience with the shift manager, "VENKY," whose behavior was unprofessional and completely lacking in basic customer service. When I ordered a Wake-Up Wrap, he was rude from the start, offering a list of options in a dismissive tone. I selected my choice, but when I received my order, the hash brown was missing. When I asked about it, his response was, “You didn’t ask for it,” in a tone that was unnecessarily harsh and unhelpful. He showed no willingness to listen or provide a solution. It was clear that he didn’t care about my experience as a customer or about representing the Dunkin’ brand in a positive way. His attitude was disrespectful, and the interaction felt borderline abusive. I am requesting that this issue be formally escalated. I would like to know how to submit an official report regarding this incident. Please have someone follow up with me directly. This kind of service is unacceptable, and I believe it needs to be addressed immediately.
• BB

  Brook Banks

  Aug 24, 2025
  1.0
  This Dunkin’ Donuts location is by far the worst location that I have even been too and to be located in the such a beautiful town I was completely appalled at the lack of customer service skills and lack of hospitality especially from the “shift supervisor”. I have been to a number of different Dunkin’ Donut locations all across Massachusetts and at every single location I have ordered the same drink the same way and have received it with no argument nor complication. Saturday, August 23rd I pulled through the drive through at this location for the very first time because I usually go to the Dunkin’ located in downtown Milford and tried to order my usual, A vanilla bean coolatta, add 2 pumps of strawberry syrup, a employee processed to tell me that I can not order that drink and that I need to order either a vanilla bean or a strawberry one. I reassured them that as a proud Dunkin customer and former employee that drinks are made to customer preference so if I ask for some something to be added into my beverage whether it’s a syrup or a drizzle it is there job to make it the way that I asked for it to be made because I am a paying customer. The employee proceeded to saying “ we will not make it” “ and that “we don’t have to make it” in which I proceeded to leave and drive to my regular location and get exactly what I asked for with no questions at all (picture posted below) these employees need to be trained on customer service skill and customer satisfaction. One bad apple can ruin the bunch and if this location continues with this behavior they will lose customers and drop in monthly sales!
• CE

  Cynthia Etienne

  Aug 24, 2025
  1.0
  Argues with customers about placed orders. Can’t trust and establishment like that to handle my food
• JP

  J P

  Jul 25, 2025
  1.0
  Not sure what to say, other than please BE POLITE Don’t scream at costumers, and one more thing Speak English, that would be very helpful 🙄

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