Wendy's

3.9
634 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
90 Pleasant Valley Street, Methuen, MA
01844, United States

Hours

Reviews

3.9
634 reviews
5 stars
294
4 stars
155
3 stars
82
2 stars
31
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times, particularly during evening hours.

Food Quality

Feedback on food quality was mixed; while some enjoyed the fresh ingredients and taste, others experienced cold or improperly cooked items.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers noting clean restrooms and dining areas, while others reported issues with flies and unclean surfaces.

Value for Money

Customers expressed concerns about pricing, particularly regarding charges for extra sauces and the overall value of meals compared to other fast food options.
  • SB
    Sylvia M “Queen Bee” B
    Nov 26, 2025
    1.0
    Attitude the moment you walked to the register by this chic who had flashers (fake eyelashes!). She gave an attitude to my mom and autistic adult daughter. Nuggets were burned and coffee I ordered was awfully disgusting! Not even the amount of creamer and sugars I told her to add. It was like she put nothing. Burger didn't even look like a burger, more like a mini burger. Food was not what I expected of a fast food service, service was with 0 class, and the atmosphere was that of employees all over the place and skatered like chickens in a coupe! Garbage was full to the brim, and no one came to clean the lobby, so no lobby check! Yelling orders at each other doesn't help with the atmosphere either! Simply put, customer service etiquette is 0% lacking. Another thing to note, I guess is was about to end her shift so she had the "I wanna go home " attitude. Very unbecoming!
  • AA
    Aviamére
    Nov 23, 2025
    1.0
    I waited 30 minutes for a single salad that they got wrong, and they gave me food poisoning. They should go out of business.
  • MS
    Michelle Sullivan
    Oct 28, 2025
    5.0
    Delicious food at responsible prices
  • LJ
    Larry Jackson
    Oct 15, 2025
    1.0
    This place tried charging for extra sauce and reasoning because Wendy's doesn't make enough money.. & it's "2025" & said I'm "rich".. as if the extra sauce was coming out of his paycheck & if so I wouldn't work for Wendy's!! Wendy's makes about 6.8 million dollars a year theres no reason why they need to charge for however much sauce a customer needs for the quantity fries/nuggets they order. A district manager needs to check this location out and see why they can't afford to give more sauce, every other fast food does not charge for second sauce or make it problem To add more.. Chick- fil-a across the street & McDonald's down the street are better so far if this how Wendy's is going down.

Frequently Asked Questions About Wendy's

Is Methuen Loop Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Methuen Loop Wendy's location currently open?

Yes! The Methuen Loop Wendy's is open and committed to serving quality food every day.