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McDonald's

3.4
(1095 reviews)

Business Details

147 Pelham St, Methuen, MA
01844, United States
(978) 683-8641
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
147 Pelham St, Methuen, MA
01844, United States

Hours

Reviews

3.4
1,095 reviews
5 stars
403
4 stars
201
3 stars
188
2 stars
86
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unresponsive staff, particularly during late hours.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others reported issues like cold food, incorrect items, and food safety concerns.

Staff Behavior

Several reviews highlighted rude or unhelpful staff, with complaints about employees being distracted or unprofessional.

Cleanliness

While some customers noted clean dining areas, others mentioned issues with sanitation and cleanliness, particularly in the bathrooms.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with reports of the location not being open as advertised.
  • RL
    Richard Leblanc
    Feb 6, 2026
    5.0
    I don't eat here but my kids gather here often with friends ages 10 to 13 and the staff is very nice to them.
  • DH
    Doing it Hard
    Dec 24, 2025
    1.0
    Absolutely sucks that you were not open tonight!! So many cars circling the parking lot. Such a failure of a publicly traded company to not offer food for sale to the community on a holiday. Major failure and loss of revenue to the corporation. Will remember this the next time I choose not to go to this location!
  • DR
    D Racoff
    Dec 16, 2025
    2.0
    This location can’t be 24 hrs. I’ve stopped MNY times on my way to work at 4am, and I don’t see anyone. I’ve sat at the drive thru for a few minutes and even yelled “ hello”, and no one answers. Last time I stopped was a few days ago. I sat at the drive thru and no answer for 5 min.. There is a huge sign saying (24 hrs)… yet no one answers. I don’t get it. If the owner is reading this your employees are sitting and looking at their phones at night. Everyone assumes your closed because they’re getting paid but hiding in their not answering.
  • SE
    Sean Echeverri
    Nov 23, 2025
    2.0
    Employees were on their phones and not helpful. A small line began to form as one employee worked the counter. All sanitation stations were empty. I just wanted to order a medium fry and be on my way. After waiting another 10 min I left.
  • JC
    joe carney
    Nov 19, 2025
    5.0
    Fast and very pleasa

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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