Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Methuen, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unresponsive staff, leading to a negative customer experience.
Order Accuracy
Customers frequently reported issues with incorrect orders and slow service, contributing to frustration.
Speed of Service
Many customers experienced long wait times in the drive-thru and at the window, indicating inefficiencies.
Employee Attitude
While some employees were praised for their friendliness, others were criticized for their poor attitude and lack of engagement.
RH
Rita Ho
3 days ago
1.0
They were completely unorganized. It took almost 30 minutes for a 2‑drink mobile order, and the cups were dirty and wet when handed to us
EW
Erika Williams
Jan 6, 2026
1.0
Terrible service. So unprofessional through the drive through. Making “jokes” through the speaker saying they don’t have things while I hear the other employees laughing hysterically in the background. It felt like children were taking my order
RP
Raquel Pereira
Jan 3, 2026
1.0
The lady at the drive thru has the be the rudest dunks employee I have come across ever. She was at the other location and it’s just getting worse . She dropped my debit card when handing it to me and barely acknowledged an apology , I had to back up leave my vehicle and retrieve my card. And if she remembers that then she remembers me, which I want her to know who wrote this to be honest. Because she knows she is rude .. she does the “huh” I can’t hear you. The “what else” “yeah” doesn’t repeat back. I am clearly not the only that has gotten that bad attitude based on the reviews . They simply do not care . Will I continue going here sure . Am I going to let her intimidate me on getting my coffee No . But if she is the manager or just a drive -thru employee . This is a poor reflection in management ignoring the issue . She treated customers rudely at the other location and now she is in this nice beautiful location delivering the same crappy service . I will ask for a receipt next time and try to Figure out who this person is
RD
Rich D
Dec 29, 2025
1.0
I waited almost 25 minutes at the window waiting for my food. Then someone came and asked how they could help me. I said I was waiting for my food and they did not know anything about it. I had already paid for it. They act as if they do not want to work there. They should get another job somewhere else where they do not deal with the public. It is sad, but I hope the corporation finds out about this because they should shut them down and train them the right way.
ER
Emely Rivera
Dec 8, 2025
1.0
I give this place 0 stars, the reason why is because their employees and their customer service are so RUDE and always have a bad attitude, there’s this Spanish lady everytime I pull up as a respectful young lady like my parents raised me i always say GM or Thank you, this lady never NEVER responds back but give me attitude and angry vibes, if you’re not happy with your job and don’t like what you’re doing then maybe look for a different job but don’t treat your customers that way, I work as a SRA, I work with customers and I don’t treat them that way no matter what, I went to get the”raspberry croissant” and they didn’t warmed it up, it had like black points on it, kinda disgusting, hey We're not going to ask for handouts; we're going to pay with our own money—money they themselves use to pay them. really bad service:(
What are the opening hours of Dunkin' in Methuen, MA?
Dunkin' in Methuen is open every day from 4:00 AM to 8:00 PM for dining in, and delivery service hours are from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location has drive-thru service and offers delivery as well as curbside pickup options.
What specialty food and beverages can I find at Dunkin' Methuen?
You can enjoy a variety of espresso, coffee, breakfast sandwiches, donuts, and tea. Currently, the holiday menu features new items like the Cookie Butter Cloud Latte and Berry Sangria Refresher.
Can I order Dunkin' ahead of time using a mobile app?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both iOS and Android devices for a fast grab and go experience.
Where is Dunkin' Methuen located?
Dunkin' is located at 479 Broadway, Essex, Methuen, MA 01844, United States.
Is there a website where I can see the menu for this Dunkin' location?
Yes, you can view the menu at http://www.dunkindonuts.com via the provided menu link.
Which fast food restaurants are near Dunkin' at 479 Broadway?
Nearby fast food restaurants include Wendy's and Crispelli USA, great options if you're looking for more dining variety after visiting Dunkin'.
Are there any automotive services close to the Dunkin' Methuen location?
Yes, you can find Valvoline Instant Oil Change, Methuen Auto Care, and several gas stations such as BP and Mobil nearby for any vehicle servicing needs.
What nearby banking options are available near Dunkin' on Broadway?
TD Bank and Santander Bank Branch are close to Dunkin', along with Santander Bank and LibertyX ATMs for convenient financial services.
What are some nearby places where I can relax or get wellness services near Dunkin'?
You can visit Hong Foot Massage and Bodywork for massage therapy services, or Methuen Family Dental for dental care near Dunkin'.