Dunkin'

2.0
4 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Methuen, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
479 Broadway, Methuen, MA
01844, United States

Hours

Reviews

2.0
4 reviews
5 stars
1
4 stars
0
3 stars
0
2 stars
0
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers reported experiencing rude and disinterested service from staff, particularly at the drive-thru.

Employee Attitude

While some customers praised the friendliness of certain employees, others noted a lack of professionalism and poor attitude from specific staff members.

Location Issues

Customers expressed dissatisfaction with the new, smaller location, citing long lines and congestion.

Product Quality

Despite service complaints, many customers appreciated the freshness of the food and coffee.
  • JB
    Jevin Burgess
    1 day ago
    1.0
    Sat at window for 10 minutes and 15 in drive thru and was asked what I was waiting for. My food and drink! New management and the only excuse was short staffed and a crappy attitude. Do better!
  • JP
    Joseph Paulino
    Oct 30, 2025
    1.0
    My first time going to this Dunkin’ Donuts, and it’ll be my last. I went through the drive-thru and waited for a worker to respond, but there was silence. After waiting a couple of minutes and saying “hello” a few times, I finally got a response — but with attitude. I was taken aback and when the worker continued speaking with the same rude tone I left immediately . Very disappointing experience.
  • SJ
    Steph Jean
    Oct 25, 2025
    5.0
    I love all the girls that work there! Liz and company.. I don't like the new location, it's so much smaller.. the line is always out to the street but overall the employees are always super nice! The food is always fresh although coffee and donuts through the drive-thru only, would be nice.
  • SL
    Scott Levine
    Oct 19, 2025
    1.0
    At 12:30pm today, you could not get a poorer attitude from the person working the drive thru. Slow, disinterested, and just downright awful service. The person who was serving should find another job that does not deal with the public. I've reduced the purchasing of items from Dunkin in general and this will just make me want to buy even less.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Methuen, MA?

Dunkin' in Methuen is open every day from 4:00 AM to 8:00 PM for dining in, and delivery service hours are from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer drive-thru and delivery services?

Yes, this Dunkin' location has drive-thru service and offers delivery as well as curbside pickup options.