Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Methuen, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and unprofessional behavior.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers frequently receiving the wrong items or incomplete orders.
Speed of Service
Many customers expressed frustration with slow service, particularly during peak hours, with long wait times reported in both drive-thru and in-store.
Cleanliness
Several reviews noted unsanitary conditions, including dirty floors and tables, contributing to a negative overall experience.
Product Availability
Customers frequently mentioned that the location often runs out of popular items, such as donuts and bagels, leading to disappointment.
AB
Alanna Beauregard
Nov 17, 2025
1.0
just came here to get a plain bagel with cream cheese and a hot cocoa. they gave me a bagel with melted american cheese on it instead. how does that even happen, and who would ask for just cheese? is cream cheese not supposed to go on a plain bagel?
YA
Yeison Andujar
Nov 12, 2025
1.0
Muy mal servicio al cliente por ventanilla, no me brindaron el servicio al parecer la niña de la ventanilla no estaba de buen humor.
AG
alex guevara
Nov 9, 2025
1.0
My daughter turned 18 while I was waiting for the coffee, she was 2 years old before I ordered.
VS
Victoria Samuel
Nov 7, 2025
3.0
I really don’t want to leave a review but i came in an ordered the $6 meal deal and the lady at the front desk didn’t speak good English so i tried my best to just order my coffee i said 4 French vanilla and regular cream and then i want the sandwich on a croissant and i wanted to pay $5 on card and the rest in cash she completely did as i asked in the best way she could it was great she deserves a lot more, but i was waiting for my food and 2 people who came after me got their food so I decided to give it 10 min as soon as it was 10 minutes since I bought i said im really sorry to bother you I just saw people after me get their food and I’ve been waiting for 10 minutes and i did tip I understand things are busy when you have a chance could you make my food and the nastiest thing to say in customer service she started accusing me of stealing and that why did i wait this long and screaming at me other customers are looking at me to just like let her be because she’s kinda mentally ill or whatever but I just think it was very rude and she did not want to make my food and when she did it was cold and gross but I appreciate the effort and I told her to have a nice day she seemed like she was having a bad day but if I’m the nicest respectful person I work at Dunkin too so I understand how stressful it could be if she snapped on me she’s definitely snapping on other people and maybe she shouldn’t work in a job where she needs to interact with people
HM
Hinki Maline
Oct 22, 2025
1.0
I ordered the halloween spider donut and first they didnt give it to me because they “forgot” and when I said I was missing something they said “the donut right?” then said they were making it only to give me this. It was still good but I’m upset that I had to pull over to check my bag since this location has done these things before. Just say you don’t have anymore and provide me something else rather than me giving away money.