Dunkin'

3.9
248 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Methuen, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5 Ayers Village Rd, Methuen, MA
01844, United States

Hours

Reviews

3.9
248 reviews
5 stars
127
4 stars
48
3 stars
30
2 stars
13
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and order mistakes.

Order Accuracy

A significant number of reviews highlighted frequent issues with incorrect orders and missing items.

Speed of Service

Many customers noted long wait times, particularly in the drive-thru, with some expressing frustration over slow service.

Product Quality

Feedback on food and drink quality was mixed, with some enjoying the coffee while others complained about burnt or stale items.

Cleanliness

The cleanliness of the store received positive remarks, although some customers noted unsanitary conditions at times.
  • GG
    GT14
    Oct 25, 2025
    5.0
    Todo excelente
  • MM
    Mike
    Oct 25, 2025
    1.0
    Waited in lobby for a simple medium regular hot coffee for close to a half hour before walking out emptyhanded. Go to a different one.
  • JO
    James Osborne
    Oct 22, 2025
    4.0
    Every week I get a couple of iced teas one for my wife one for me. Then there are so many times that the staff forgets that the iced tea is out on the counter for us to pour for ourselves. I have to remind him of that probably 5 out of 10 times.
  • TT
    TP296S.M
    Oct 18, 2025
    5.0
    WE WENT TO THE LOCATION AND GOT HOT CHOCOLATE!!! After we went to crumbl in Salem.
  • CG
    Catherine Green
    Jun 18, 2025
    3.0
    I went to the drive thru. The guys made me repeat my order three times. When I got to the window they were fast but my drink was wrong. I ordered a medium tropical guava refresher with sparkling water. I got a medium mango pineapple refresher. I don’t like complaining but I’m allergic to pineapple and I didn’t realize it was wrong until I had driven away (I thought it was just really strong). The food was good and hot tho.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Methuen, MA?

Dunkin' in Methuen, MA is open daily from 4:00 AM to 7:00 PM.

Does Dunkin' in Methuen offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.