Brand Certified
Dunkin'
3.8(334 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
58 Broadway, Methuen, MA
01844, United States
Certified by Dunkin' • Feb 22, 2026
(978) 681-8220
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Methuen, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
334 reviews
5 stars
182
4 stars
40
3 stars
30
2 stars
13
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlight poor customer service, including rude staff and incorrect orders.
Consistency Issues
Customers frequently report inconsistencies in drink preparation and food quality.
Operational Hours
Multiple complaints about the store closing earlier than posted hours, leading to customer frustration.
Positive Staff Interactions
Some customers praised specific employees for their friendly and attentive service.
- VLVeronica LJan 30, 20261.0This Dunkin NEVER has decaf available, no matter the time or day. This has happened repeatedly over months. Decaf is a standard menu item, and I always have to drive to another location to get it. On top of that, when I order my coffee with specific amounts of cream, sugar, or flavor (caramel, vanilla, etc.), it’s almost never made correctly. The coffee is consistently very dark, with little to no flavor or sweetness added, despite clearly stating my order. I’m paying for my drink to be made the way I order it, not how staff thinks it should be made. This location has ongoing consistency and quality issues.
- MNMajo NavasJan 9, 20265.0Steven, THANK YOU SO MUCH!!! I hadn't visited this place in a long time because of the terrible service I always received! Yesterday I went back and received attentive and friendly service for the first time at this place! Five stars ⭐️⭐️⭐️⭐️⭐️ for Steven! This place needs more people like him!!! 👏👏 Steven MUCHAS GRACIAS !!! Hace mucho no visitaba este lugar por el mal servicio que siempre me daban! Ayer fui a este lugar de nuevo y recibí un servicio atento y amable por primera vez en este lugar! Cinco estrellas ⭐️ ⭐️⭐️⭐️⭐️ para Steven! Este lugar necesita más personas como él!!! 👏👏
- JJJulissa JiminianNov 25, 20251.0I got a medium coffee and this is what they gave me I’m not even going to drink it I’m so upset why so little bit of coffee
- RLRiri LoveNov 10, 20251.0Made a mobile order at 7:12pm, come to store 10 minutes later and it’s closed. I am a manager at another dunkin and I have never experienced this type of disrespect from anyone in my life. I believe her name was jasmine, said manager can’t help me, they can’t make my two coffees and support is the only one that can help. I don’t understand how they close an hour earlier and every else including the app says they close at 8pm. Horrible first time here and last.
- EMElle MOct 27, 20251.0They burnt my food
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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