Chipotle Mexican Grill

Reviews

• TG

  Tanvi G

  Mar 21, 2026
  5.0
  I requested change of gloves and both the folks on the counter were so sweet. They immediately catered to my request and went above and beyond to clean other stuff as well since I told them I am a vegetarian. I have had such horrible experience other chipotle locations so this was a nice change.
• AL

  Ashley Lissaint

  Mar 7, 2026
  1.0
  I rarely leave negative reviews, but this experience was bad enough that I felt I had to say something. I ordered food and was ready to pay, but I ended up walking out because of what was going on behind the counter. Several employees were horsing around and serving food to other employees instead of helping customers. There didn’t appear to be any management present, and the entire place looked disturbingly messy and dirty. It honestly felt chaotic and unprofessional. The sad part is that I didn’t even come here for myself — I came for my nephew. Instead of waiting around in that environment, I just left. No pictures, no food, just disappointment. Needless to say, we won’t be coming back. There are plenty of other options nearby — Chick-fil-A across the street, for example — where customer service and cleanliness are taken seriously. Chipotle, you can do better.
• RB

  Rick Becerra

  Mar 7, 2026
  1.0
  Ordered through doordash and what I got was what would resemble what a five year old child's portions would be. Im not spending my hard earned money on a plate fit for a child. I then had to make another meal cause of the portions of food I was served would not fill me. Either learn how to serve bigger portions or fear the backlash of loss of customers.
• JK

  Jessica Kramer

  Feb 28, 2026
  1.0
  Spent 5 minutes at the counter attempting to pay while also using a reward linked to my account. I was asked multiple times to scan the reward on my phone and when that didn’t work help was asked to step in. My order was rang in a different way then I was asked to scan my reward again. After 2 more times of scanning it I was asked to tap my phone for payment. I did so, then the cashier said “wait too early”, even though my bank app popped up with a $16 payment (with the reward my bill should have been $8). They then asked me to tap my phone again and because other customers were noticeably annoyed, I tapped my phone again for the $8 amount. Since then both transactions have cleared with my bank. Disappointed to say the least, my $8 dinner turned into a $24 one.
• CL

  Craig Lebrun

  Feb 19, 2026
  5.0
  I used to drive to the location in Salem because a year or two ago this location was sub par. But man, they got back on track. I dont know if it was new management, different staff, team building. Whatever happened over the past year or two has been a game changer. Thank you guys, keep doing great work And side note: I know this is probably a corporate thing but please let me leave a tip on a card for the workers. I see a lot of hard work and hustle and would really appreciate the option to leave a little extra