Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Melrose, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported slow service, with long wait times for orders and understaffing during busy hours.
Order Accuracy
Frequent complaints about incorrect orders and staff not listening to requests, leading to customer dissatisfaction.
Staff Attitude
Mixed feedback on staff friendliness; while some customers praised the staff, others reported rudeness and unprofessional behavior.
Cleanliness
Concerns raised about cleanliness, particularly in bathrooms and overall store conditions.
Product Quality
Customers enjoyed the coffee and some food items, but there were complaints about food quality and pricing.
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elizabeth n
Jan 2, 2026
2.0
good quality but incredibly slow. one time ordered 20 minutes before i got there and they still hadn’t even started the order. on average takes over 10 minutes for my order to be done when i usually only get a bagel. on other occasions there will be a line waiting to order and nobody will come take your order for a very long time. while other employees are doing nothing or doing other things and two are left to deal with a huge crowd. I never like coming here anymore because it consistently takes 10+ minutes just to get a coffee
CS
C S
Nov 17, 2025
1.0
Coffee is more dilluted and more expensive everyday.
AH
Ann Hoover
Oct 19, 2025
1.0
Never seen anything like this I was at dunks at five thirty this morning I went in ordered my food looked over saw three teenagers one was sleeping with his legs up over the chair the boy and girl were sleeping on the love seat on top of one another he was rubbing her legs then they curled up in a ball and went back to sleep someone reported them but the staff did nothing about it why
CD
Carlos Duarte
Sep 8, 2025
5.0
Great service, very polite staff, quick service, clean bathrooms, parking, pleasant atmosphere.