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Dunkin'

4.1
(374 reviews)

Business Details

348 Main St, Melrose, MA
02176, United States
(781) 662-0744
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Melrose, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
348 Main St, Melrose, MA
02176, United States

Hours

Reviews

4.1
374 reviews
5 stars
194
4 stars
88
3 stars
45
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with long wait times for orders and understaffing during busy hours.

Order Accuracy

Frequent complaints about incorrect orders and staff not listening to requests, leading to customer dissatisfaction.

Staff Attitude

Mixed feedback on staff friendliness; while some customers praised the staff, others reported rudeness and unprofessional behavior.

Cleanliness

Concerns raised about cleanliness, particularly in bathrooms and overall store conditions.

Product Quality

Customers enjoyed the coffee and some food items, but there were complaints about food quality and pricing.
  • EN
    elizabeth n
    Jan 2, 2026
    2.0
    good quality but incredibly slow. one time ordered 20 minutes before i got there and they still hadn’t even started the order. on average takes over 10 minutes for my order to be done when i usually only get a bagel. on other occasions there will be a line waiting to order and nobody will come take your order for a very long time. while other employees are doing nothing or doing other things and two are left to deal with a huge crowd. I never like coming here anymore because it consistently takes 10+ minutes just to get a coffee
  • CS
    C S
    Nov 17, 2025
    1.0
    Coffee is more dilluted and more expensive everyday.
  • AH
    Ann Hoover
    Oct 19, 2025
    1.0
    Never seen anything like this I was at dunks at five thirty this morning I went in ordered my food looked over saw three teenagers one was sleeping with his legs up over the chair the boy and girl were sleeping on the love seat on top of one another he was rubbing her legs then they curled up in a ball and went back to sleep someone reported them but the staff did nothing about it why
  • CD
    Carlos Duarte
    Sep 8, 2025
    5.0
    Great service, very polite staff, quick service, clean bathrooms, parking, pleasant atmosphere.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Hours of operation
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