Domino's Pizza

3.8
232 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Melrose? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 385 Franklin St .

Location

Domino's Pizza
385 Franklin St, Melrose, MA
02176, United States

Hours

Reviews

3.8
232 reviews
5 stars
128
4 stars
32
3 stars
13
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service experiences, with some staff being friendly and helpful while others were reported as rude or unresponsive.

Delivery Issues

Numerous reviews highlight problems with delivery, including late arrivals, incorrect orders, and food being left outside without notification.

Food Quality

Mixed reviews on food quality, with some customers praising the pizza while others reported issues such as burnt food, incorrect toppings, and unsatisfactory preparation.

Website Experience

Customers expressed frustration with the online ordering system, describing it as confusing and difficult to navigate.

Loyalty and Consistency

Long-time customers noted a decline in service and food quality, leading to a loss of loyalty to the location.
  • RF
    Rafreisy M. Familia
    4 days ago
    5.0
    Nice service and tasty pizza 😍
  • CH
    C. Joseph & Irene Hunt
    Nov 21, 2025
    2.0
    I cannot believe that they pulled a fast one on me! For two medium pizzas (One plain cheese and the other cheese with pepperoni, onions and mushrooms) and an order of brownies I was charged $45!!!! Where’s the &9.99 special??? No matter how you toss around these prices, I was most definitely taken advantage of. They didn’t quote the price when I called. It was charged to a credit card. I only noticed the price well after delivery. Can’t believe I even gave a generous tip!!! Will NEVER EVER go there again! We shouldn’t have to question everything…but from now on I will!! I didn’t have the receipt to go back and plead my case, unfortunately!!! I hate “RIP-OFFS”! Shame on you folks for being such jerks! I won’t be back ever! I still can’t believe I didn’t pay more attention and I cannot trust anyone!!! I Hunt
  • HG
    H GLM
    Oct 30, 2025
    5.0
    I have been a customer for over ten years and the service is always great!
  • RQ
    Rafiullah Qadiri
    Oct 5, 2025
    2.0
    I visited the Domino’s at the Melrose location today, When I walked in, I greeted the staff member, but he did not respond. He pointed at me with his head instead of speaking, which made me feel a bit uncomfortable. I explained that I had placed an order, and when I asked if a coupon could be applied, he told me it should have been mentioned over the phone and seemed frustrated. He eventually helped me, but his communication felt unfriendly — he did not reply when I said “thank you” several times, or even when my son said “bye.” I understand that working alone can be stressful, and I appreciate that he completed my order, but the interaction left me feeling unwelcome. Customer service and a simple kind response can make a big difference in a customer’s day. I hope this feedback is helpful in improving the experience for others
  • TM
    Tracy M
    Sep 9, 2025
    1.0
    I was excited to order seeing the special if 9.99 for any amount of toppings. I went to order online and it was so confusing!! Then I wanted to pick pay at store and that's not an option. Now I will NEVER order online again because it was too confusing to follow the prompts. It's even confusing to check out. The new design is awful and I have plenty of local places near me to order pizza. Awful website design.

Frequently Asked Questions About Domino's Pizza

What types of pizzas can I order at Domino's Pizza in Melrose?

You can order Specialty Pizzas or build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust at Domino's Pizza in Melrose.

What are the opening hours for Domino's Pizza in Melrose?

Domino's Pizza is open daily from 10:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.