Domino's Pizza

3.8
230 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food Restaurant
Looking for great pizza in Melrose? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 385 Franklin St .

Location

Domino's Pizza
385 Franklin St, Melrose, MA
02176, United States

Hours

Reviews

3.8
230 reviews
5 stars
126
4 stars
32
3 stars
13
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude interactions and poor communication.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received burnt or poorly prepared items.

Delivery Issues

Frequent complaints about delivery delays, incorrect orders, and food being left outside.

Online Ordering

Many customers found the online ordering system confusing and frustrating.

Overall Experience

Long-time customers appreciate the service, but recent experiences have led to dissatisfaction among newer customers.
  • CH
    C. Joseph & Irene Hunt
    3 days ago
    2.0
    I cannot believe that they pulled a fast one on me! For two medium pizzas (One plain cheese and the other cheese with pepperoni, onions and mushrooms) and an order of brownies I was charged $45!!!! Where’s the &9.99 special??? No matter how you toss around these prices, I was most definitely taken advantage of. They didn’t quote the price when I called. It was charged to a credit card. I only noticed the price well after delivery. Can’t believe I even gave a generous tip!!! Will NEVER EVER go there again! We shouldn’t have to question everything…but from now on I will!! I didn’t have the receipt to go back and plead my case, unfortunately!!! I hate “RIP-OFFS”! Shame on you folks for being such jerks! I won’t be back ever! I still can’t believe I didn’t pay more attention and I cannot trust anyone!!! I Hunt
  • HG
    H GLM
    Oct 30, 2025
    5.0
    I have been a customer for over ten years and the service is always great!
  • RQ
    Rafiullah Qadiri
    Oct 5, 2025
    2.0
    I visited the Domino’s at the Melrose location today, When I walked in, I greeted the staff member, but he did not respond. He pointed at me with his head instead of speaking, which made me feel a bit uncomfortable. I explained that I had placed an order, and when I asked if a coupon could be applied, he told me it should have been mentioned over the phone and seemed frustrated. He eventually helped me, but his communication felt unfriendly — he did not reply when I said “thank you” several times, or even when my son said “bye.” I understand that working alone can be stressful, and I appreciate that he completed my order, but the interaction left me feeling unwelcome. Customer service and a simple kind response can make a big difference in a customer’s day. I hope this feedback is helpful in improving the experience for others
  • TM
    Tracy M
    Sep 9, 2025
    1.0
    I was excited to order seeing the special if 9.99 for any amount of toppings. I went to order online and it was so confusing!! Then I wanted to pick pay at store and that's not an option. Now I will NEVER order online again because it was too confusing to follow the prompts. It's even confusing to check out. The new design is awful and I have plenty of local places near me to order pizza. Awful website design.
  • IY
    Ibrahim Yaqoubi
    Jul 23, 2025
    1.0
    I ordered a medium-sized pizza tonight, and I didn't even understand what it was. I'm not saying this pizza is a bad thing. This store is just ruining the Domino's name.

Frequently Asked Questions About Domino's Pizza

What types of pizzas can I order at Domino's Pizza in Melrose?

You can order Specialty Pizzas or build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust at Domino's Pizza in Melrose.

What are the opening hours for Domino's Pizza in Melrose?

Domino's Pizza is open daily from 10:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.