I do not write this lightly. I am a patient man. A forgiving man. A man who understands that food service is hard work and that not every sandwich can be a masterpiece. But what transpired at this Subway was not a bad day it was a systemic failure.
Upon entering, we stood at the counter waiting to be acknowledged. Instead of greeting customers or preparing food, the employee was engaged in a personal phone conversation with an AirPod in, speaking continuously and without urgency. We were clearly visible, clearly waiting, and clearly not a priority. This went on far longer than it ever should in a customer-facing role.
When service finally began, it was rushed and unpleasant. There was no professionalism, no courtesy, and no attempt to make the experience even remotely welcoming. Ordering felt like an inconvenience rather than the literal purpose of the establishment.
Now we must address the most serious issue: sanitation and food safety.
Gloves were not changed at any point during food preparation. Ingredients appeared old and tired wilted, stale, and generally unappetizing. To make matters worse, there was a strong and unpleasant odor coming from the employee, which in a food service environment is completely unacceptable. This is not a matter of preference or politeness it is a basic hygiene concern.
The sandwiches themselves were awful. Poorly made, bad-tasting, and clearly thrown together as quickly as possible. This wasn’t just low quality it was careless. The entire process felt rushed, sloppy, and unconcerned with standards.
The store overall felt poorly managed. When staff feel comfortable ignoring customers, staying on personal calls, failing to follow basic hygiene practices, and serving food that tastes old, that points to a deeper issue with oversight and accountability.
In all my years of eating sandwiches and I have eaten many this ranks among the worst Subway experiences I have ever had. This location does not merely disappoint; it raises legitimate food safety concerns. A visit from a food health and safety inspector would not be surprising and would likely be warranted.