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Subway

2.8
(179 reviews)

Business Details

(781) 396-9966
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Medford Subway® Restaurant at 4110 Mystic Valley Parkway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4110 Mystic Valley Parkway, Medford, MA
02155, United States

Hours

Reviews

2.8
179 reviews
5 stars
61
4 stars
16
3 stars
10
2 stars
7
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, lack of attention, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, including stale ingredients, insufficient portions, and unsanitary conditions.

Staff Behavior

Several customers noted unprofessional behavior from staff, including personal phone calls during service and lack of basic hygiene practices.

Management Issues

There were complaints about poor management oversight, leading to systemic failures in service and food safety.

Customer Experience

While some customers praised individual staff members for good service, the overall experience was marred by negative interactions and dissatisfaction.
  • RB
    Rafaely bramusse
    Feb 5, 2026
    1.0
    Atendimento pessimo! A atendente chamada MA ou algo assim fez dois lanches, vi nele um fio de cabelo e pedi para ela ver, ela não achou pois eu abri na frente dela e mostrei, fora a bagunça dos alimentos, ela nem pediu desculpa e apenas pediu outra atendente para refazer, da outra vez que fui à esta localização de Medford não fui tão bem atendida mais dessa vez fui muito mal atendida, as funcionárias não são nada profissionais e tem muita falta de higiene durante a preparação dos lanches! Infelizmente não recomendo a ninguém!
  • FL
    Fat Larry
    Feb 2, 2026
    1.0
    I do not write this lightly. I am a patient man. A forgiving man. A man who understands that food service is hard work and that not every sandwich can be a masterpiece. But what transpired at this Subway was not a bad day it was a systemic failure. Upon entering, we stood at the counter waiting to be acknowledged. Instead of greeting customers or preparing food, the employee was engaged in a personal phone conversation with an AirPod in, speaking continuously and without urgency. We were clearly visible, clearly waiting, and clearly not a priority. This went on far longer than it ever should in a customer-facing role. When service finally began, it was rushed and unpleasant. There was no professionalism, no courtesy, and no attempt to make the experience even remotely welcoming. Ordering felt like an inconvenience rather than the literal purpose of the establishment. Now we must address the most serious issue: sanitation and food safety. Gloves were not changed at any point during food preparation. Ingredients appeared old and tired wilted, stale, and generally unappetizing. To make matters worse, there was a strong and unpleasant odor coming from the employee, which in a food service environment is completely unacceptable. This is not a matter of preference or politeness it is a basic hygiene concern. The sandwiches themselves were awful. Poorly made, bad-tasting, and clearly thrown together as quickly as possible. This wasn’t just low quality it was careless. The entire process felt rushed, sloppy, and unconcerned with standards. The store overall felt poorly managed. When staff feel comfortable ignoring customers, staying on personal calls, failing to follow basic hygiene practices, and serving food that tastes old, that points to a deeper issue with oversight and accountability. In all my years of eating sandwiches and I have eaten many this ranks among the worst Subway experiences I have ever had. This location does not merely disappoint; it raises legitimate food safety concerns. A visit from a food health and safety inspector would not be surprising and would likely be warranted.
  • MN
    Mike Nicolosi
    Nov 7, 2025
    5.0
    Both woman are very nice and great service.
  • AR
    Allan Raheem
    Nov 4, 2025
    1.0
    The protein in the subs (I got 2; 1 chicken and 1 beef) was imaginary which is was a new experience from a subway store!
  • MG
    Maria Eduarda Gomes
    Oct 22, 2025
    1.0
    Terrible service, the attendant's name is Manu, she made us wait for 3 minutes to stay on the phone, which didn't seem serious!

Brand Certified Facts from Subway

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