A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Mixed reviews on customer service, with some employees praised for friendliness while others faced complaints about rudeness and unprofessional behavior.
Product Availability
Frequent issues with stock levels, including expired items and lack of variety, leading to customer frustration.
Cleanliness
Generally positive feedback on store cleanliness and organization, contributing to a pleasant shopping experience.
Pricing
Customers consistently noted high prices compared to competitors, impacting their shopping decisions.
Staff Friendliness
Many customers appreciated the friendly demeanor of staff, enhancing their overall shopping experience.
NM
Nicholas Musick
Feb 6, 2026
1.0
Very poor and rude customer service. I had to call 3 times just to get my pickup order. Because I kept getting hung up on. Worker acted like I was a huge burden
EC
Erin C
Jan 24, 2026
1.0
Fix your freezers.
BB
Benjamin Burnett
Jan 15, 2026
5.0
Very good fresh food.
Long lines though.
RD
Robb DiGiovanni
Jan 10, 2026
4.0
Its a good stop and shop with a solid liquor store..
DB
Debra Brooks
Dec 28, 2025
5.0
Visiting my son in Medford and we made a grocery run for cookie dough to make Christmas cookies.