Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Medford, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported frequent mistakes with their orders, including wrong items and incorrect modifications.
Service Quality
Many reviews highlighted poor service, including rude staff, long wait times, and lack of communication.
Cleanliness
Customers expressed concerns about the cleanliness of the store, including dirty tables and restrooms lacking supplies.
Staff Competence
Several reviews noted that staff struggled with basic tasks and had difficulty understanding orders, leading to frustration among customers.
MD
Michael Dolfi
Feb 24, 2026
2.0
I’ve grown up in Medford and have been coming to Dunkin’ for years, but this location has really gone downhill. This is the second time in a long while that I’ve stopped here, and unfortunately both visits had similar issues.
The first time, I spent nearly five minutes in the drive-through just trying to place a very simple order: a strawberry frosted donut, a black pepper bacon egg and cheese on a plain bagel with American cheese, and two apple juices. Somehow, confirming American cheese became a major production, and after repeating it multiple times, the sandwich still came out with white cheddar. The employee at the window was apologetic, and I truly understand that mistakes happen — we’re all human. The issue wasn’t the mistake itself, it was how long and complicated such a simple transaction became, and that it still came out wrong after repeated clarification.
Today, I experienced similar confusion and didn’t even receive my complete order because the person at the window didn’t seem fully confident in what they were doing.
I’ve previously worked at a Dunkin’ with a drive-through, so I understand how busy mornings can get. However, it felt like there was a lack of clear supervision and positioning. Both times I visited, there didn’t appear to be a manager or supervisor present. Even when short-staffed, strong leadership makes a huge difference in keeping the flow organized and reducing repeated mistakes. It seemed like employees were bouncing between positions instead of staying focused in one role, which can easily create confusion.
This review isn’t meant to attack the staff — they seemed to be trying their best and were polite. The food, once corrected, was decent. But repeated order accuracy issues and lack of clear management oversight make the experience frustrating.
There’s definitely an opportunity here for stronger training and leadership presence to help this location run more smoothly.
Not to mention I’m not sure why they have phones if it’s constantly off the hook and not working !! A simple phone call to confirm I can come back and grab the stuff that wasn’t given to me could of saved themselves this bad review
AM
Anthony McDonald
Dec 4, 2025
1.0
Got half the order wrong and got 2 bites into my sausage egg and apparently moldy cheese gross
EE
Enid
Oct 29, 2025
4.0
Coffee is always made right ☺️
AP
Angela Palacios
Oct 11, 2025
2.0
Got a matcha and they didnt mix it enough :(
CM
CJ Meckbach
Sep 19, 2025
5.0
Love this Dunkin - staff are great, excellent service.
What are the operating hours of Dunkin' in Medford, MA?
Dunkin' in Medford, MA is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 9:00 PM.
Does Dunkin' in Medford offer delivery and pickup services?
Yes, Dunkin' provides both delivery and curbside pickup services for customer convenience.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead through the Dunkin’ mobile app available on both iOS and Android platforms for a quick grab-and-go experience.
What special items are featured on Dunkin's holiday menu?
The holiday menu features new items like the Cookie Butter Cloud Latte and the Berry Sangria Refresher, along with returning favorites such as the Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What types of food and beverages can I find at Dunkin'?
Dunkin’ offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages with over 50 varieties of donuts available.
Does Dunkin' in Medford have a drive-thru service?
Yes, Dunkin' in Medford features a drive-thru for quick and convenient ordering.
Which stores and services are located near Dunkin' on 620 Fellsway?
Nearby places include the School of Rock music school, Dave's Hot Chicken restaurant, Wellington Dental, and the Wellington Circle Plaza shopping center.
Are there dining options near Dunkin' where I can continue my meal?
Yes, close to Dunkin' you can find Chipotle Mexican Grill, Pho Town 7 for Vietnamese cuisine, and Cafe Toscana which offers Italian dining.
Where can I find nearby amenities like pet stores or fitness centers near Dunkin'?
Nearby amenities include Pet Supplies Plus for pet needs, K9 Academy New England for dog training, and F45 Training gym for fitness.
Is there convenient parking and transportation access near Dunkin' in Medford?
Dunkin' is accessible with nearby EVgo charging station and is close to major shopping centers like Wellington Circle Plaza, offering easy transit and parking options.
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