Dunkin'

Reviews

• MD

  Michael Dolfi

  Feb 24, 2026
  2.0
  I’ve grown up in Medford and have been coming to Dunkin’ for years, but this location has really gone downhill. This is the second time in a long while that I’ve stopped here, and unfortunately both visits had similar issues. The first time, I spent nearly five minutes in the drive-through just trying to place a very simple order: a strawberry frosted donut, a black pepper bacon egg and cheese on a plain bagel with American cheese, and two apple juices. Somehow, confirming American cheese became a major production, and after repeating it multiple times, the sandwich still came out with white cheddar. The employee at the window was apologetic, and I truly understand that mistakes happen — we’re all human. The issue wasn’t the mistake itself, it was how long and complicated such a simple transaction became, and that it still came out wrong after repeated clarification. Today, I experienced similar confusion and didn’t even receive my complete order because the person at the window didn’t seem fully confident in what they were doing. I’ve previously worked at a Dunkin’ with a drive-through, so I understand how busy mornings can get. However, it felt like there was a lack of clear supervision and positioning. Both times I visited, there didn’t appear to be a manager or supervisor present. Even when short-staffed, strong leadership makes a huge difference in keeping the flow organized and reducing repeated mistakes. It seemed like employees were bouncing between positions instead of staying focused in one role, which can easily create confusion. This review isn’t meant to attack the staff — they seemed to be trying their best and were polite. The food, once corrected, was decent. But repeated order accuracy issues and lack of clear management oversight make the experience frustrating. There’s definitely an opportunity here for stronger training and leadership presence to help this location run more smoothly. Not to mention I’m not sure why they have phones if it’s constantly off the hook and not working !! A simple phone call to confirm I can come back and grab the stuff that wasn’t given to me could of saved themselves this bad review
• AM

  Anthony McDonald

  Dec 4, 2025
  1.0
  Got half the order wrong and got 2 bites into my sausage egg and apparently moldy cheese gross
• EE

  Enid

  Oct 29, 2025
  4.0
  Coffee is always made right ☺️
• AP

  Angela Palacios

  Oct 11, 2025
  2.0
  Got a matcha and they didnt mix it enough :(
• CM

  CJ Meckbach

  Sep 19, 2025
  5.0
  Love this Dunkin - staff are great, excellent service.

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