Dunkin'

3.6
413 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Medford, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
275 Mystic Ave, Medford, MA
02155, United States

Hours

Reviews

3.6
413 reviews
5 stars
177
4 stars
71
3 stars
51
2 stars
31
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and incorrect orders.

Efficiency

While some praised the speed of the drive-thru, many noted long wait times and disorganization.

Product Quality

Several reviews highlighted issues with food quality, including stale items and incorrect drink orders.

Customer Experience

Many customers expressed frustration with the overall experience, citing a lack of customer service and unwelcoming attitudes.

Mixed Reviews

Despite the negative feedback, some customers enjoyed the coffee and found the service satisfactory.
  • KK
    Kristy
    Nov 8, 2025
    1.0
    I bought a coffee, I went to work, the bottom of the cup leaked all over me and my car. I went back today and showed receipt. They said it's not their fault and won't replace it. Told me to come back to talk to mgr. Listen, it's not my fault either. It's your cup that you gave me. So I paid 328 for a coffee that I didn't drink and had to clean my car .terrible customer service.
  • SS
    Samuel Silva
    Oct 8, 2025
    5.0
    I bought 6-7 things from it and it’s pretty cool ngl, it’s my go to breakfast or just a beverage place, this place needs to be more than 3 and a half stars, it should be around 4.2
  • BF
    Brian Fay
    Sep 26, 2025
    2.0
    They are number 1 on the local leaderboards for speed, but achieve this by approximating your order.
  • AA
    Amelia Aboff
    Sep 18, 2025
    1.0
    I’m not sure how you manage to be bad at handing donuts through a window, but these guys have done it
  • FR
    Frank Rodriguez
    Sep 16, 2025
    1.0
    This manager was so rude I told her that my order was supposed to have cold foam and she started arguing with me saying that is not supposed to but it basically says “with sweet cold foam and I was showing her and she was arguing and it’s a manager is supposed to help when customers are right

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Medford, MA?

Dunkin' in Medford is open Monday through Saturday from 4:00 AM to 10:00 PM and Sunday from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

This Dunkin' location offers both delivery and curbside pickup services.