Business Details
About
Mexican Restaurant
Chipotle Medford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,015 reviews
5 stars
347
4 stars
203
3 stars
109
2 stars
59
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and poorly treated.
Cleanliness
The location received consistent complaints about dirty tables and floors, with many customers noting a lack of cleanliness in the dining area.
Food Quality
Customers reported inconsistent food quality, including issues with portion sizes, incorrect orders, and food safety concerns.
Online Ordering
Many customers experienced problems with online orders, including incorrect items and poor presentation, leading to dissatisfaction.
Management Issues
Several reviews pointed to poor management practices, including staff shortages and inadequate training, contributing to a negative customer experience.
- NWNathan Wilde6 days ago5.0Pro tip: If you hold out your phone at chest level and point your camera at the food being prepared, the staff will give you double portions
- GAGrace AllenNov 15, 20252.0Came here for lunch today around 2:30pm and the staff all had attitudes. The guac that I paid for tastes like avocados weren’t properly ripe (confirmed by the person I came with) and the tomatoes were clearly not fresh. The lobby was dirty and this was overall such a poor experience for me. Please do better chipotle. It takes nothing to for workers to smile.
- FGF GNov 13, 20251.0Was doing Uber eats waiting a while at the window to pick up the order. Big girl making the food didn't even acknowledge me. All of a sudden a latina girl with red hair and glasses comes up behind me saying excuse me really obnoxiously over and over. She then preceded to say I need to sign in go wait out in the dining area which made no sense and she didn't even sign into anything. She the. Walked to bathroom saying your all pissing me off. This was November 12th around 330 pm. Really rude, I still waited by the window to finally pick up my order.
- VEVeronica Canales ErazoNov 7, 20253.0Very bad service, the people they attend look angry and very serious and they also cannot wrap a burrito, nor do they change their gloves. It seems to me that they should be a little kinder when charging the cashier. And they should clean up their work area as well.
- SBshuai bianOct 30, 20251.0At the Chipotle front counter, there was obvious unequal treatment. The Mexican customer before me asked for a regular chicken portion and received a lot, but when it was my turn, I was given a very, very small amount. It felt like racial discrimination. I won’t be coming back again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Medford serve?
Chipotle Medford offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operational hours of Chipotle Mexican Grill in Medford?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Medford offer pickup and delivery services?
Yes, Chipotle Medford offers both in-store pickup and delivery services for your convenience.
How can I place an online order for Chipotle Medford?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What is the address and contact information for Chipotle Mexican Grill in Medford?
The restaurant is located at 616 Fellsway, Medford, MA 02155. You can contact them by phone at +1 781-393-6871 or email ma.0870.medford@chipotle.com.
Does Chipotle Medford accommodate payments by credit cards and offer gift cards?
Yes, Chipotle Medford accepts credit cards and offers gift cards as part of their available services.
Is Chipotle Medford welcoming to the LGBTQ community?
Yes, Chipotle Medford is an LGBTQ-welcoming establishment.
What nearby places can I visit around Chipotle Medford for additional shopping or dining options?
Nearby places include Men's Wearhouse for clothing, Dave's Hot Chicken for more dining, and Wellington Circle Plaza for shopping and groceries, perfect for combining errands or meals.
Are there convenient transit or charging options near Chipotle Medford?
Yes, EVgo provides an electric vehicle charging station nearby, making it easy to recharge your vehicle while dining.
What other food and beverage spots are close to Chipotle Medford?
Nearby eateries include Dunkin' for coffee and donuts, Pho Town 7 for Vietnamese cuisine, and Cafe Toscana for Italian meals, offering diverse options before or after visiting Chipotle.