Dunkin'

Reviews

• CF

  Cayla Fusco

  Apr 19, 2026
  1.0
  Ordered sandwich with two hash browns and they always forget the second one but was still charged for two
• MD

  Michelle Davidchick

  Apr 16, 2026
  4.0
  The parking lot is awful so many pot holes potentially an issue
• BS

  Baldev Singh

  Apr 1, 2026
  5.0
  Great experiance.All employees helpful
• AD

  Akula Deracki

  Mar 22, 2026
  2.0
  Horrendous pot holes my axle broke here, I oughta sue. They should fix them I witnessed many cars forcefully fall into the giant pot holes.
• MD

  Michael Dolfi

  Feb 24, 2026
  2.0
  I’ve grown up in Medford and have been coming to Dunkin’ for years, but this location has really gone downhill. This is the second time in a long while that I’ve stopped here, and unfortunately both visits had similar issues. The first time, I spent nearly five minutes in the drive-through just trying to place a very simple order: a strawberry frosted donut, a black pepper bacon egg and cheese on a plain bagel with American cheese, and two apple juices. Somehow, confirming American cheese became a major production, and after repeating it multiple times, the sandwich still came out with white cheddar. The employee at the window was apologetic, and I truly understand that mistakes happen — we’re all human. The issue wasn’t the mistake itself, it was how long and complicated such a simple transaction became, and that it still came out wrong after repeated clarification. Today, I experienced similar confusion and didn’t even receive my complete order because the person at the window didn’t seem fully confident in what they were doing. I’ve previously worked at a Dunkin’ with a drive-through, so I understand how busy mornings can get. However, it felt like there was a lack of clear supervision and positioning. Both times I visited, there didn’t appear to be a manager or supervisor present. Even when short-staffed, strong leadership makes a huge difference in keeping the flow organized and reducing repeated mistakes. It seemed like employees were bouncing between positions instead of staying focused in one role, which can easily create confusion. This review isn’t meant to attack the staff — they seemed to be trying their best and were polite. The food, once corrected, was decent. But repeated order accuracy issues and lack of clear management oversight make the experience frustrating. There’s definitely an opportunity here for stronger training and leadership presence to help this location run more smoothly. Not to mention I’m not sure why they have phones if it’s constantly off the hook and not working !! A simple phone call to confirm I can come back and grab the stuff that wasn’t given to me could of saved themselves this bad review

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