A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
The store is generally reported as clean and well-organized, although there are occasional complaints about dirty bathrooms and spoiled produce.
Customer Service
Customer service experiences vary widely; while some staff are friendly and helpful, others are reported as rude or unhelpful.
Pricing Issues
Many customers find prices to be high compared to competitors, with complaints about price gouging and poor quality of some products.
Self Checkout
The self checkout system is criticized for being inefficient and frustrating, with many customers preferring traditional checkout options.
Product Availability
There are frequent reports of low inventory and issues with expired or spoiled products, leading to customer dissatisfaction.
RJ
Rick Jackson
Nov 17, 2025
5.0
Very helpful.
IA
Ivy Anne
Oct 4, 2025
4.0
Clean, can get anything you need. People are nice
MC
Mike Cutler
Sep 16, 2025
5.0
Stop and shop is good. I have never had an issue. Love the self checkout. Not busy which is good for me. Spilled noodles in isle 8.lol
DS
Don S
Sep 7, 2025
2.0
They're selling beverages that are past their "best by" date by over a year. Not great quality control. The prices are pretty steep too though the store location can be convenient, being right next to the Commons.
HA
HEADHUNTER ANTIQUES
Sep 2, 2025
3.0
Not my favorite grocery, but then none of them are