A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unhelpful.
Cleanliness
The store is generally noted for being clean and well-organized, although there are occasional reports of dirty bathrooms and spoiled produce.
Pricing Issues
Many customers express dissatisfaction with high prices and price inconsistencies compared to competitors, leading to frustration over perceived price gouging.
Stock Availability
Customers frequently mention issues with stock availability, including expired items and low inventory on popular products.
Self Checkout Experience
The self checkout process is criticized for being chaotic and frustrating, with many customers preferring traditional cashier services.
SW
Susan Wyzik
Dec 28, 2025
5.0
This store is stocked well
FF
Forward
Dec 2, 2025
5.0
Good Stop and Shop, nothing special, just stocked shelves and good deals. Checkout times can be longer during peak hours.
CC
Coach Carman
Nov 25, 2025
5.0
Great customer service. Liam helped me find some Kings Hawaiian rolls. Offered to get them for me even. Liam even checked me out quickly. For a busy Tuesday before Thanksgiving to be assisted like that. Great customer service.
JM
John Marcellino
Nov 25, 2025
5.0
Dona, part of the Mashpee Ma management team is practicing what Stop & Shop is always preaching- Great customer service! She helped me with flowers, and told me that she wanted stop and shop to be the best part of my day, and it was. Helpful, kind and a great floral designer
Thank you,
Dona