Wendy's

3.7
1001 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
176 Boston Post Rd West, Marlborough, MA
01752, United States

Hours

Reviews

3.7
1,001 reviews
5 stars
390
4 stars
268
3 stars
160
2 stars
50
1 star
133

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and poor service when trying to resolve mistakes.

Staff Behavior

Feedback indicates a mix of friendly and rude staff, with several reviews highlighting unprofessional behavior from employees.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold items and poor preparation.

Service Speed

While some customers praised quick service, others experienced long wait times and slow service.
  • ER
    Eva Rinaldi
    Nov 17, 2025
    4.0
    The staff is really nice here and did a good job but also if you want to sit and charge your phone while you eat for a while they point a super cold air vent on you even though its winter. I guess to keep you from eating too slow? But there was no one in here. I really like that you can get salad and a baked potato with your food it's actually relatively cheap and healthy and I get to have nuggies.
  • MM
    Mike Mandel
    Nov 1, 2025
    4.0
    Decent Wendy's location
  • JB
    Jess Barbiero
    Oct 28, 2025
    1.0
    The over reliance on AI prevents accurate orders zero customer service when issues with ordering through AI arise
  • JL
    Javier Lopez
    Oct 14, 2025
    5.0
    Very good!
  • AD
    Anne D
    Oct 10, 2025
    1.0
    This place quite literally has never ever gotten my order correct. Just now I was trying to order two things (fries and a chocolate frosty) I thought it would be simple. But the person that was originally taking my order literally had to switch with someone else, who read the order back correctly. They STILL gave me a vanilla. I am so tired. This place is surrounded by a whole bunch of other fantastic drive-thrus I would honestly suggest Raising Canes or McDonald's across the street, or Friendlys and Q'doba on the same side. The Westborough Wendys even is a better alternative if you just want what you ordered, and not what they think you might want instead.

Frequently Asked Questions About Wendy's

Is Marlborough West Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.