Wendy's

3.7
1004 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
176 Boston Post Rd West, Marlborough, MA
01752, United States

Hours

Reviews

3.7
1,004 reviews
5 stars
390
4 stars
269
3 stars
161
2 stars
50
1 star
134

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and poor service when addressing mistakes.

Staff Behavior

Feedback indicates a mix of friendly and rude staff interactions, with some customers experiencing disrespectful service.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.

Food Quality

While some customers enjoyed the food, others criticized it for being cold or of poor quality.

Service Speed

Service speed varied, with some customers noting quick service while others experienced long wait times.
  • RP
    Randy Paris
    6 days ago
    4.0
    The food was great, it filled me up and didn't cost an arm and a leg. The person that took our order was stone-faced and even after I made a few jokes they showed no emotion and no reaction. They seemed bothered or impatient with us so I told them my order and walked away. They weren't rude or anything like that, they just showed no evidence of a personality, and that's okay. I just like to brighten people's day when I can.
  • HT
    Harlequinn Toledo
    Dec 20, 2025
    1.0
    Watched someone make my food without gloves. Just so yall know what you're getting when you order here lol. I was so appalled I forgot to even say anything but yeah, glad I decided to go inside instead of the drive through so I knew exactly what was happening.
  • JJ
    Josh Johnson
    Nov 26, 2025
    3.0
    Food is good. But I ordered the bacoantor but got no bacon.
  • ER
    Eva Rinaldi
    Nov 17, 2025
    4.0
    The staff is really nice here and did a good job but also if you want to sit and charge your phone while you eat for a while they point a super cold air vent on you even though its winter. I guess to keep you from eating too slow? But there was no one in here. I really like that you can get salad and a baked potato with your food it's actually relatively cheap and healthy and I get to have nuggies.
  • JB
    Jess Barbiero
    Oct 28, 2025
    1.0
    The over reliance on AI prevents accurate orders zero customer service when issues with ordering through AI arise

Frequently Asked Questions About Wendy's

Is Marlborough West Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are Wendy's hours of operation in Marlborough, MA?

Wendy's in Marlborough, MA is open daily from 6:30 AM to 2:00 AM.