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Five Guys

4.2
(456 reviews)

Business Details

(508) 281-4855
https://restaurants.fiveguys.com/197-boston-post-rd-west

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 197 Boston Post Rd. West in Marlborough is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
197 Boston Post Rd. West, Marlborough, MA
01752, United States

Hours

Reviews

4.2
456 reviews
5 stars
258
4 stars
114
3 stars
38
2 stars
17
1 star
29
  • AC
    Ana Laura Carvalho
    Feb 27, 2026
    1.0
    I placed my order around 9:30 PM and came to the store at 9:45 PM. Understandably the staff was frustrated because the restaurant was still packed with people. However, When I came in, I was on the phone with my husband, confirming what he got on his Burger and what we ordered. We ordered a large cajun fries And two burgers. While on the phone employee kept yelling at me trying to get my attention and I told him just to give me one second as I was ending the call. I looked inside my bag. We ordered a large fries, which usually fills up the bag, but we got like a small. I asked for extra fries, but nobody can understand what I was asking for. The only person who treated me nicely was the person in the front who made our milkshakes. I’m very disappointed. I’ve been coming here since I was 10 and now have been coming here with my family, and this has been a very disappointing interaction. I am pregnant and I just had a craving. I got home, looked at our burgers and they put pickles on both of our burgers Which was not asked for. I didn’t even eat my burger, I can’t stand the taste or smell of it especially while pregnant. I am very, very disappointed at this point I would drive to The Shrewsbury Five Guys Although that’s 20 minutes out out of my way instead of going to the one that’s five minutes down the road from my house. VERY DISAPPOINTED
  • BR
    Berenice Rodríguez
    Feb 20, 2026
    5.0
    Excelente servicio
  • SK
    suzanne klaus
    Jan 5, 2026
    1.0
    Staff was unprofessional and food was not worth what I paid.
  • KK
    kevin kmotta
    Nov 20, 2025
    1.0
    I love five guys, but this franchise is terrible, worst service of all, employees just like to talk. I don't recommend
  • KM
    K M
    Nov 18, 2025
    1.0
    This branch is terrible, there's too much chatter among the employees and little service or quality.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

This information is certified by Five Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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